Operation Manager
3 days ago
Job Responsibilities:
- Responsible to monitor and manage all the daily operations job flow for import & export shipment of the Group.
- Help to resolve any branch facing difficulties with Custom & OGAs matter.
- Provide support to Custom Declaration team, CS & Sales team for any HS code references.
- Place booking & supervise all delivery & pickup of breakbulk cargo with special equipment transporter.
- Liaison with CS to advise client on the special requirement during Custom clearance.
- Update CS & Sales Team on any latest changes by local Authorities & terminals.
- Attend briefing by statutory & regulatory bodies for latest updates & dissemination of related information.
- Support to explain to customers on operations matters and meet them upon request by Sales or Customer Service.
- Perform ad-hoc duties as per requirement due to last minute planning of shipment.
- Visit other branch operation teams to observe the job flow smoothness. Any problem or hiccup will try to resolve them immediately. If not, will report to GM for solutions.
- Report to GM from time to time for any shipments that need special attention or facing difficulties.
**Job Requirements**
- At least 10 years of freight forwarding-related experience including three years in management required
- Excellent verbal and written communication skills.
- Strong supervisory and leadership skills.
- Extensive knowledge of the principles, procedures, and best practices in the industry.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
**Salary**: RM6,000.00 - RM9,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Logistic: 8 years (preferred)
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