Sk] Customer Service Executive

3 days ago

Nusajaya, Malaysia Agensi Pekerjaan Infinity8 Sdn Bhd Full time

**Key Responsibilities**

**1. Appointment Scheduling**
- Assist patients in booking medical appointments with doctors, specialists, or clinics.
- Ensure appointments are scheduled according to patient preferences, urgency, and doctor availability.

**2. Patient Information & Support**
- Provide general information on medical services, procedures, hospital policies, and insurance coverage.
- Explain available services, including lab tests, check-ups, and treatments.

**3. Patient Assistance & Advocacy**
- Serve as the primary point of contact for patient inquiries or concerns.
- Guide patients during emergencies and ensure they reach the appropriate departments or specialists.
- Coordinate medical referrals and support insurance authorization as needed.
- Assist with billing queries, payment processing, and insurance verification.
- If needed, help patients arrange travel, accommodation, and transportation for treatment.

**4. Customer Support & Follow-Up**
- Handle patient concerns with professionalism and empathy.
- Address complaints promptly and escalate when necessary.
- Conduct follow-up calls to ensure service satisfaction.
- Remind patients about appointments, medications, or treatments.

**5. Emergency Handling**
- Act promptly during medical emergencies by guiding patients to the right facility or personnel.
- Be familiar with emergency protocols and procedures.

**6. Data Management & Coordination**
- Maintain accurate and confidential patient records.
- Update internal systems with appointment, treatment, and insurance information.
- Facilitate smooth communication between patients and healthcare providers, advocating for patient needs and concerns.

**Requirements**:

- Minimum **Diploma** in any field.
- **Fresh graduates** are encouraged to apply; training will be provided.
- Strong communication skills and proficiency in **English**; knowledge of **Chinese** or **Malay** is a plus.
- Willing to work **overtime at night** occasionally (on-call phone support when needed).
- Excellent customer service mindset and ability to work independently.
- Organized, empathetic, and solution-oriented.
- Leadership potential to **manage a team** is an added advantage.

Pay: RM4,000.00 - RM6,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development
- Work from home

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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