Aircraft Technician, Customer Support Officer

4 days ago

Sepang, Malaysia APPING TECHNOLOGY SDN BHD Full time

**Job Title: Customer Support Specialist with Engineering Parts Procurement Experience**

**Job Description**:
**Responsibilities**:
1. Urgent Requests Management:

- Handle incoming urgent requests from airlines for component delivery.
- Ensure materials are properly delivered within contractual lead times by coordinating from the best location among our inventory locations.

2. Inventory Coordination:

- Evaluate, challenge, and autonomously select options to satisfy customer needs in case of nil stock.
- Challenge customers on their needs when necessary.

3. Customer Communication:

- Efficiently manage communication with both internal and external customers.
- Maintain daily communication with customers, answering queries professionally and promptly.

4. Backlog Management:

- Manage backlog reports and share them with customers or internal stakeholders according to the appropriate timeline.
- Evaluate root causes for orders exceeding service level lead times.

5. Internal Meetings:

- Manage internal meetings, including backlog review and operation drumbeat.

6. Parts Sourcing and Shipping:

- Ensure required parts for aircraft are sourced and shipped according to contract.
- Maintain contact with all involved parties throughout the process.

7. Documentation and Accuracy:

- Document actions taken, ensuring accuracy and attention to detail.

8. IT Tools Management:

- Effectively manage various Airbus IT tools and FHS IT systems.
- Record all milestones in the systems correctly and maintain accurate data.

9. Process Improvement:

- Highlight issues and contribute to process improvement through proper escalation within the management team.

10. Supply Chain Health:

- Detect and document abnormal status in the supply chain.
- Drive responsible stakeholders to resolve issues promptly.

11. Customer Requirements:

- Ensure contract customer requirements are processed timely and high-quality customer service is delivered consistently.

**Benefits**:

- 5-day work week**
**- Medical and hospitalization leave**
**- Annual bonus**
**- Overtime pay**

**Additional Benefits**:
**Medical and hospitalization leave**

Pay: RM1,000.00 - RM4,000.00 per month

**Benefits**:

- Flexible schedule
- Opportunities for promotion

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus

Application Question(s):

- Are you a customer support professional with experience in engineering parts procurement or material management, and a background in customer service management?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Aircraft: 2 years (preferred)
- Procurement: 2 years (preferred)
- Material Management: 1 year (preferred)
- Customer Care Specialist: 2 years (preferred)

**Language**:

- English (preferred)

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