Sales Manager

**OBJECTIVE OF THIS POSITION**:
1) To manage and deliver the development of Banquet & Catering & Meetings & Events by
achieving the monthly budget/forecast whichever is higher for the hotel, within the Events
segment (which includes Banquet & Catering).
2) To achieve the monthly budget/forecast whichever is higher for the hotel, for Events segment.
3) To ensure that customer satisfaction is the key driver for all sales initiatives and strategies.
4) To ensure a high level of exposure both within the hotel and in local market areas through
direct sales solicitation (meaning sales calls into market as well as internal sales appointments
within hotel) telephone contacts and written communications.
5) To ensure standards of excellence in performance are achieved both within sales related
responsibilities and as an ambassador for sales with other team players throughout the hotel.

**DUTIES AND RESPONSIBILITIES**:
1) To ensure all “B & C & group” enquiries/proposals are turned around within same day to
clients.
2) To maintain the highest standards of professionalism, ethic and attitude towards client and
colleagues as an ambassador for Grand Millennium KL
3) To maximize daily sales call (2-5) into the field or within hotel where leadership examples
drive sales effectiveness with team players.
4) To prepare monthly and review account managers “Hit list” of competitor key accounts as
part of key objectives to convert these accounts to Grand Millennium KL. Submit to Director of
Sales & Marketing for review. To monitor conversion rate of these.
5) To review on monthly basis Delphi for catering & events accounts based on room night
production, average rate to ensure accounts are achieving revenue or room night production
requirements. Update Director of Sales & Marketing where revenue is below pace required for
the month
6) To recommend and prepare master list of yearly sales blitz requirements for the hotel based
on events with promotional rate offers within local market and nearby feeder markets to
increase bookings to remain updated on competitor hotels rates and packages updating
Director of Sales & Marketing of these.
7) To arrange & attend BEO meetings as required by Grand Millennium KL per event calendar,
ensure these are arranged in timely manner for operational team, and that all relative data is
shared and communicated to all concerned within hotel both upwards and downwards.
8) To achieve room night and B & C targets monthly for Events sourcing new business or
following and reviewing monthly (last year) bookings to ensure follow up and sourcing on new
business is ongoing.
9) To follow through from initial negotiations-proposal, turning tentative, until definite, then to
keep updated on client requirements throughout the event until client departure (check set
ups, are to required standard, run through check list with B & C operations, billing is on track
with finance) thru departure and to be the co-ordination contact for of all Events at Grand
Millennium KL.
10)To develop Creative offers, packages as they relate to Banquet & Catering & Events, to support
driving increase to revenue for Events.
11)To achieve daily targeted level of sales call. Quality sales call 4-5 per day).
12)To achieve weekly standard of 2 client per week for site inspection and entertainment at the
hotel. These are to be qualified potential accounts or new accounts for the hotel.
13) To ensure the hotels rates structure is adhered to at all times.
14) To monitor competitor market conditions including events held, rates, average rates and
account movements on an ongoing basis to ensure the hotel maintains its competitive edge.
15) Update changes Director of Sales & Marketing.
16) To develop new business leads for the hotel on weekly basis (2 accounts per week is the
minimum standard).
17) To maximizes up selling opportunities whenever possible.
18) To be performance and result driven.
19) To participate in development of marketing plan, sales action plan, profit plan, and marketing
audits.
20) To manage function space utilization and holding period of tentative groups to maximize
catering revenue.To manage group bookings in relation to meeting room availability, as well
as monitor hotel occupancy demand and customer spending potential to maximize rooms
and other revenue
Company Overview

The GRAND MILLENNIUM KUALA LUMPUR, situated right at the heart of the Golden Triangle, is part of a dynamic and global hotel company with a portfolio of more than 140 hotels in 17 countries around the world.

As a young, forward-thinking company representing consistent standards of excellence, join us for a career that could open new doors for you.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5