Front Office Manager
5 days ago
We are hiring a professional and customer-focused **Front Office Manager** to oversee all front desk and reception operations. You will ensure exceptional guest service, efficient check-in/check-out processes, and smooth coordination between departments.
**Key Responsibilities**:
- Manage and train front office staff to deliver outstanding service.
- Oversee room assignments, reservations, and billing accuracy.
- Handle guest complaints, requests, and special arrangements.
- Prepare daily occupancy and revenue reports.
- Collaborate with housekeeping and maintenance teams to meet guest expectations.
- Develop and implement front office policies and procedures.
**Requirements**:
- Diploma or Degree in Hospitality Management or equivalent.
- At least 3-5 years of front office experience, including supervisory roles.
- Excellent leadership, communication, and interpersonal skills.
Proficient in hotel management systems and Microsoft Office.
**Job Types**: Full-time, Permanent
Pay: RM3,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Work Location: In person
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