Front Office Manager

5 days ago


Kuching, Malaysia LIEN DAK CONSTRUCTION CO SDN BHD Full time

We are hiring a professional and customer-focused **Front Office Manager** to oversee all front desk and reception operations. You will ensure exceptional guest service, efficient check-in/check-out processes, and smooth coordination between departments.

**Key Responsibilities**:

- Manage and train front office staff to deliver outstanding service.
- Oversee room assignments, reservations, and billing accuracy.
- Handle guest complaints, requests, and special arrangements.
- Prepare daily occupancy and revenue reports.
- Collaborate with housekeeping and maintenance teams to meet guest expectations.
- Develop and implement front office policies and procedures.

**Requirements**:

- Diploma or Degree in Hospitality Management or equivalent.
- At least 3-5 years of front office experience, including supervisory roles.
- Excellent leadership, communication, and interpersonal skills.

Proficient in hotel management systems and Microsoft Office.

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Work Location: In person



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