Front Office Manager

6 days ago

Kuching, Sarawak, Malaysia Pullman Kuching Full time

About the role

Are you an experienced Front Office Manager looking for your next challenge? Pullman Kuching' is seeking a talented Front Office Manager to lead our guest services team and ensure exceptional customer experiences at our hotel in Kuching, Sarawak. As a fulltime role, you will be responsible for overseeing all front office operations and driving service excellence across the hotel.

What you'll be doing

  • Manage the daily operations of the front office team, including reception, concierge, and guest relations
  • Oversee the effective rostering, training, and development of front office staff to ensure high levels of customer service
  • Monitor and optimise room availability, rates, and inventory to maximise revenue and occupancy
  • Respond to guest inquiries and complaints, ensuring swift and satisfactory resolution
  • Collaborate with other hotel departments to deliver seamless guest experiences
  • Contribute to the overall strategic direction of the hotel through data analysis and reporting
  • Ensure compliance with all relevant hotel policies, procedures, and industry regulations

What we're looking for

  • Minimum 5 years' experience as a Front Office Manager or equivalent role in a hotel or hospitality setting
  • Strong leadership and people management skills, with the ability to motivate and develop a team
  • Excellent customer service orientation and problem-solving abilities
  • Proficient in hotel management software, revenue management, and data analysis
  • Thorough understanding of front office operations and hotel industry best practices
  • Ability to work effectively in a fast-paced, dynamic environment
  • Strong communication and interpersonal skills

What we offer

At Pullman Kuching', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

  • Comprehensive health and wellness package
  • Opportunities for professional development and career advancement
  • Discounted hotel stays and dining experiences
  • Collaborative and inclusive company culture

About us

Pullman Kuching' is a premier hotel located in the heart of Kuching, Sarawak. As part of the Accor Hotels group, we are committed to delivering exceptional hospitality experiences to our guests. Our hotel features modern amenities, diverse dining options, and stunning views of the Sarawak River. Join our team and be a part of our continued success

Apply now to become our next Front Office Manager and be a key part of our dynamic hospitality team.

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