E-commerce Key Account Manager

5 days ago

Bangsar, Malaysia NOBLE RAW MATERIAL SDN BHD Full time

Marketplace Management **Oversee day-to-day operations on multiple online marketplaces.**

1. Optimize product listings, including accurate descriptions, pricing strategies, SEO, and high-quality images, ensuring they reflect brand consistency.

**Develop and execute marketplace-specific strategies to boost sales and maximize visibility across all platforms.**

Maintain and update marketplace content regularly to reflect changes in inventory, promotions, or product features.

2. Campaign Planning & Execution **Plan and execute promotional campaigns and product launches across all marketplaces.**

Coordinate with marketing and creative teams to align campaign goals and promotional materials. **Ensure timely submission and approval of promotional assets across all marketplaces.**

**3. Livestream Management** Increase the frequency and quality of livestream sessions across TikTok Shop, Shopee Live, Lazada Live, and other platforms. **Monitor livestream performance and use data-driven insights to continuously improve content and execution.**

**4. Affiliate Program Management** Develop, grow, and manage the affiliate marketing program across online platforms.

**Recruit and onboard new affiliate partners, creating programs and incentives to boost their engagement and sales contributions.** Monitor affiliate performance, providing feedback and support to help partners succeed.

5. Customer Service & Marketplace Health **Oversee customer service on all online marketplaces, ensuring quick responses to inquiries and resolving complaints effectively.** Implement strategies to reduce complaints, returns, and refunds, improving overall customer satisfaction. **Monitor and manage marketplace account health, ensuring compliance with all policies to maintain 0 violations across platforms.** Gather customer feedback and reviews to identify areas for improvement and enhance the online shopping experience.

6. Reporting & Data Analysis **Track, analyze, and report key performance indicators (KPIs) including sales trends, inventory levels, advertising performance, and customer satisfaction.** Prepare weekly and monthly performance reports, providing actionable insights to improve marketplace strategies

Pay: RM8,000.00 - RM10,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

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