IT Support Executive
2 days ago
**Role Summary**
We are looking for a detail-oriented IT Support Executive with 2 years of experience who can manage technical operations across Shopify websites and NetSuite, support internal IT needs, and enhance efficiency through automation. This role blends IT support with e-commerce operational tasks, making it ideal for someone who is both technically skilled and business-oriented.
**Key Responsibilities**
- SKU Upload and Management: Manage and upload SKUs on multiple Shopify websites and NetSuite with accuracy. This task is a critical component of the role and requires precision and attention to detail.
- Support internal teams by handling IT support tickets and resolving hardware/software issues.
- Campaign Setups: Set up, test, and schedule online campaigns on shopify in advance to support marketing initiatives and ensure they are executed flawlessly.
- Collaborate with cross-functional teams to ensure seamless operations across IT and e-commerce platforms.
- Troubleshoot and resolve issues related to Shopify websites, IT integrations, and system performance.
**Job Requirements**
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent certification/experience).
- 2 years of hands-on experience in IT support or e-commerce operations.
- Proficiency in Shopify store management, SKU uploads, and campaign setups.
- Basic knowledge of HTML, CSS, and web troubleshooting.
- Understanding of e-commerce operations and integrations (Shopify).
- Ability to use automation tools or AI-based solutions for operational efficiency.
- Fluent in English (written and spoken) with strong interpersonal skill
- Familiarity with IT ticketing systems and remote support tools.
- Exposure to ERP systems like NetSuite, including product and order management in a plus but not mandatory
**Job Types**: Full-time, Permanent
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
**Experience**:
- IT support: 1 year (required)
Work Location: In person
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