Support Executive

2 weeks ago

Bangsar South, Malaysia Core Fusion Sdn Bhd Full time

**Requirements**
- A high school Diploma or equivalent qualification is required; additional education or relevant certifications are a plus.
- Previous experience in a customer support role or a similar customer-facing position is preferred.
- Proficiency in using CRM software or customer support tools is an advantage.
- Excellent Communication skills, both written and verbal, with a strong command of the English and Mandarin language is mandatory.
- Empathy and the ability to actively listen to customer concerns, demonstrating genuine care and understanding.
- Quick Problem-solving Skills and the ability to think on your feet in high-pressure situations.
- A team player with a positive attitude and willingness to collaborate with colleagues.
- Flexibility to work on rotating shifts, including day and swing shifts, as required.

**Responsibility**
- Respond to customer inquiries and requests promptly and courteously, maintaining a positive and helpful attitude at all times.
- Perform customer KYC (Know Your Customer) checks upon Clients’ registration.
- Provide accurate information and assistance regarding our products and services, effectively resolving customer concerns.
- Assist customers in navigating our platform, troubleshooting issues, and guiding them through various processes.
- Document all customer interactions and maintain comprehensive records in our CRM system.
- Collaborate with team members and other departments to escalate and resolve complex issues.
- Identify recurring customer issues and proactively work to improve our support processes.
- Follow up with customers to ensure their issues are fully resolved and gather feedback on their support experience.
- Stay up to date with product knowledge and updates to provide the most accurate and relevant information to customers.
- Daily process and monitor all deposit request by updating the relevant information into excel report.
- Flag issues with team member or Manager to ensure all transactions are processed accurately and in a timely manner.
- Daily reconciliation and update for cash flow of payment gateway and bank.
- To perform other related duties assigned by superior from time to time.

Pay: RM3,300.00 - RM3,600.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Work Location: In person

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