Front Desk Coordinator/receptionist

**About the role**

We are seeking a talented Reservation and Reception Specialist to join our team at **THE ONLY BNB** in **Tanjung Tokong Penang**. This is a full-time position responsible for providing exceptional customer service and managing all reservation and front desk operations. As an integral part of our hospitality team, you will play a key role in ensuring our guests have a memorable stay.

**Responsibilities**:

- Guest Services & Front Desk Operations
- Provide exceptional service to guests throughout their stay, from check-in to checkout, ensuring a pleasant and memorable experience.
- Greet guests warmly, address their needs, and assist with enquiries to enhance their satisfaction.

Efficiently process guest check-ins and check-outs, verifying reservation details, updating records, and handling payments.
- Assign rooms based on guest preferences and special requests, ensuring optimal room utilisation.
- Provide information on property amenities, services, and local attractions to enrich the guest experience.
- Assist with concierge services, fulfilling guest requests, and arranging accommodations.

2. Customer Support & Issue Resolution
- Handle guest complaints, enquiries, and concerns in a professional and timely manner to resolve issues promptly.
- Update and follow up on outstanding guest inquiries, requests, and complaints to ensure satisfaction

3. Administrative & Data Management
- Maintain accurate records of guest information, reservations, billing, and occupancy.
- Perform data entry to ensure up-to-date guest records and reservation data.
- Process payments, explain charges, and address billing discrepancies efficiently.
- Prepare and maintain daily reports, ensuring accurate tracking of room occupancy and others related.

4. Collaboration & Facility Management
- Work closely with housekeeping, maintenance, and inspection teams to ensure rooms are prepared and well-maintained.
- Ensure all public areas are kept clean, organised, and professionally presented during the shift.

5. Additional Duties
- Support other front desk and administrative tasks as required.
- Perform ad hoc tasks to contribute to the smooth operation of the property.

**Job Requirements**:

- Minimum 2 years' experience in a similar reservation or front desk role within the hospitality industry
- Strong communication and interpersonal skills with a friendly and professional demeanour
- Excellent communication skills for providing top-notch service and resolving guest issues.
- Ability to work well under pressure and multitask effectively
- Fluency in English and Bahasa Malaysia, with additional language skills preferred
- A passion for delivering exceptional customer service and enhancing the guest experience
- Ability to work varying shifts, including weekends and holidays
- Willingness to work overtime if necessary
- Immediate availability is an advantage

**Job Types**: Full-time, Permanent

Pay: RM1,800.00 - RM2,674.36 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Holidays
- On call
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Tanjung Tokong: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What's your expected monthly basic salary?

**Experience**:

- Front Office: 2 years (required)

**Language**:

- Chinese (required)

**Location**:

- Tanjung Tokong (required)

Expected Start Date: 11/20/2024