Customer Service Representative

4 days ago


Kota Kinabalu, Malaysia Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.
- **

**Working Arrangement**

Hybrid

**The Opportunity**

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Representative with the resources to solve critical problems for the future of our business, which is why we need you.

**What motivates you?**:

- You obsess about customers, listen, engage and act for their benefit
- You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
- You thrive in teams, and enjoy getting things done together
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**We are looking for someone with**:

- Diploma in any discipline / basic degree or at least 3 years working experience in insurance customer service or service industry.
- Management & customer service knowledge
- Good team player spirit
- Good interpersonal skill
- Fluent in English & Bahasa Malaysia
- Able to communicate with customer in Mandarin or the local dialect (added value)
- Approachable, resourceful and proactive

**On the job you will**:

- Attend all the walk in visitors in Kota Kinabalu branch or attend Microsoft Team virtual servicing
- Receive premium paid by customers and issue receipts as acknowledgement of collection
- Assist the manager in other ad hoc duties whenever required
- Able to manage the branch and work alone
- Do callings to customers for follow up

**Our commitment to you**:

- Our mission; to be a part of making Decisions Easier and Lives Better
- A leadership team dedicated to your growth and success
- A bold ambition and set of goals to be a leader in driving transformation in our industry
- Our best. Every day.
- **

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer



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