Wintel Administrator

_**DO NOT APPLY IF YOU ARE ON EP/DP/SPOUSE VISA._

**Job Title: Wintel Administrator - AWS Infrastructure**

**Work Location: KL Sentral / TPM Bukit Jalil (Malaysia)**

**Qualifications & Requirements**:

- Availability for standard working hours (**9:00 AM to 5:30 PM NZST, Monday to Friday = 5:00 AM - 1:30 PM MYT**).
- At least 5 years of experience in a similar infrastructure, AWS, or cloud engineering role.
- Extensive experience with AWS services, including EC2, EKS, RDS, IAM, and security configurations.
- Strong hands-on experience with VMware environments and proficiency in managing both Windows and Linux server operating systems.
- Experience with backup and monitoring solutions such as Veeam B&R, PRTG, and Dynatrace.
- Solid understanding of networking technologies and security best practices, particularly with Cisco and WatchGuard.
- Excellent troubleshooting, problem-solving, and analytical skills.
- Strong communication skills, with the ability to collaborate executively across teams and communicate technical issues.

**Core Responsibilities**:
**1- Infrastructure & Cloud Management**:

- Manage and optimise AWS resources, including EC2, EKS, RDS, IAM, and security policies to meet business requirements.
- Oversee on-premises VMware environments, including Windows and Linux server management and storage solutions (Synology, Veeam B&R).
- Implement and maintain backup, disaster recovery, and high-availability strategies to minimise downtime and data loss.
- Perform routine patching and vulnerability management and ensure system updates are applied promptly.
- Conduct daily operational checks to ensure smooth and secure infrastructure operations.

**2- Support & Troubleshooting**:

- Troubleshoot and resolve complex performance issues across AWS and on-prem environments to maintain optimal system performance.
- Provide hands-on support for M365, Active Directory, DHCP, DNS, and Group Policy management.
- Troubleshoot and resolve network issues, leveraging experience with Cisco and WatchGuard firewalls.
- Monitor infrastructure health using industry-standard monitoring tools, such as PRTG and Dynatrace, to identify and proactively address potential issues.
- Provide comprehensive end-user support for laptops, including onboarding and onboardings processes, printers, and wireless access points.

**3- Security & Compliance**:

- Ensure robust security controls and permissions across AWS and on-premises environments, adhering to best practices for secure access management.
- Assist with patching and maintenance of Windows and Linux servers to ensure they are secure and up to date.
- Collaborate with security teams to support ongoing compliance reports for GDPR and PCI DSS.
- Participate in security audits and vulnerability assessments, contributing to the proactive identification and resolution of security risks.

**4- Performance Metrics / Deliverables**:

- Achieve prompt ticket resolution within agreed SLAs.
- Maintain optimised performance, security, and compliance across AWS and on prem systems.
- Successfully manage user onboarding and onboardings in alignment with company policies and SLA requirements.
- Ensure system uptime meets or exceeds defined business standards.

**Objectives**:

- Provide timely and executive resolution of support tickets.
- Proactively manage the performance, availability, and security of both AWS and on-premises infrastructure.
- Oversee system access controls and ensure alignment with security best practices.
- Implement and maintain disaster recovery, backup, and monitoring solutions to safeguard business continuity.
- Ensure compliance with GDPR and PCI DSS standards in infrastructure management and data handling.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM5,000.00 - RM11,000.00 per month

Work Location: In person