Customer Program Manager 1

Req ID: 121064
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Johor
City: Johor Bahru

**Summary**:
For smaller customer accounts the program manager acts as the primary interface to the customer for the purpose of managing specific programs and projects on behalf of the customer account to achieve the planned revenue and profits. This job is a first-level manager within a site. Provides direct management to semi-skilled and entry level professional employees performing diverse and/or specialized roles, or employees in more than one function or work group. This includes establishing annual plans/objectives and interpretation of policies related to the functional area. Contributes to policy development. Work is performed within established professional standards and practices. Receives assignments in the form of tasks and goals and follows established processes to meet the goals of the unit. Executes budgets, develops schedules, and enforces policies and procedures. Erroneous decisions or failure to achieve results may have a negative impact on the site's/departments operations, schedules, and/or performance goals. Provides immediate supervision to employees in more than one function or work group, assigning tasks and checking work at regular intervals. Directs subordinates to achieve assignments using established guidelines, procedures, and policies. Makes hiring and firing decisions. Reviews employees performance and recommends employee compensation; coaches for improved performance and disciplines as necessary. Interacts directly with subordinates and peer groups. Builds strong internal and external relationships that require exchanging of information and providing explanations in a problem solving capacity.

**Detailed Description**:
Performs tasks such as, but not limited to, the following:

- Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits for smaller customer accounts.
- Works as a member of teams responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule.
- Coordinates and hosts regular (as needed) program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
- With guidance from more experienced team members, manages current and planned programs to achieve planned revenue.
- Communicates frequently with customers to help ensure satisfaction with the company and the products.
- Receives and resolves customer issues and complaints.
- Monitors the impact on inventory of order changes.
- Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.

**Knowledge/Skills/Competencies**:

- In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
- In-depth knowledge of the business issues associated with manufacturing PCBs.
- In-depth knowledge of product pricing, contracts and contract negotiations.
- Thorough understanding of business risks and price make up (Value add and Materials).
- Excellent customer contact, negotiation and problem resolution skills.
- Good presentation, database management and computer skills.
- Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
- Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
- Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

**Typical Experience**:

- Eight to Ten years of relevant experience

**Typical Education**:

- Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
- Educational Requirements may vary by Geography

**Notes**:
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

**COMPANY OVERVIEW**:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-