Account Program Manager

2 weeks ago

Johor Bahru, Johor, Malaysia Celestica Full time 80,000 - 120,000 per year

Detailed Description

  • Responsible to meet and deliver all commercial aspects of the account and with the support of a multifunctional Customer Focus Team (CFT) coordinate the delivery of products and services, aligned to the expectation of the client.
  • Focus is on benefit realization, adherence to contract agreements and manage scope creep to maintain expected/quoted financial performance while minimize risks and maximize opportunities.
  • Be the focal point of communication with customers for the in charge project
  • Co-ordinate engineering, purchasing, planning and production activities to meet customer's request.
  • Monitor all phases of projects through various reports and communicate to customers.
  • Monitor and ensure EC teams timely implementation of ECO and communicate cost impact to customers to recover E&O
  • Respond to customer inquiries and complaints.
  • Monitor and ensure all necessary documentation is received from customers to successfully launch new products and make changes to existing products.
  • Ensure profitability of the Program under charge.
  • Supervise the various activities of the Program and Planning teams
  • To implement and review cost reduction localization program with the customer.
  • Ensure compliance to contract and/or customer specific requirements/Statement of Work (SOW) and responsible to document additional agreements not included in the contract.
  • Develop and maintain business relationship; Maximize customer satisfaction
  • Manage the relationship with the customer through weekly, monthly or quarterly reviews, or as needed, to communicate deliveries, open commitments or overall progress of the account.
  • Coordinates with the CFT the actions necessary for compliance with the targets agreed with the customer (quality, testing, materials, processes, etc.)
  • Monitors, reports and coordinates any troubleshooting of accounts receivables (AR)
  • Approves changes to standard costs and updates sales price. Claims raw materials premium and PPV to customer when applicable.

Requirements

  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, in related discipline.
  • Preferably with at least 8 to 10 years of working experience, especially in a related environment & program management skill and 2 to 3 years of experience in managerial role.
  • Good interpersonal skills for effective communication at all levels, including with senior management, customers, suppliers and factory personnel. Pleasant personality and people-oriented
  • Numerically inclined with strong logical thinking and business acumen
  • Proven experience managing a team and a team player with well-developed leadership style and mature personality.
  • Working knowledge of SAP is preferred
  • Understand the business and can forecast revenue and control costs ensuring compliance with the quote and contract agreements.
  • Ability to read, analyze and interpret technical operations, supply chain and financial reports. Ability to respond to common inquiries or complaints from customers.
  • Ability to effectively present information to internal and external executive management.
  • Demonstrates expert functional, technical and people and/or process management skills.
  • Able to work independently and customer focused, Positive thinking, independent and able to work pressure to meet tight deadlines.

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