Technical Program Manager

Cricut makes smart cutting machines that work with an easy-to-use app, an ever-growing collection of materials, and crafting essentials to help you design and personalize almost anything — custom cards, unique apparel, everyday items, and so much more.

Let's make.

Overview

We believe everyone is born creative. We're a diverse tapestry of thinkers, dreamers, givers, DIYers, handi-workers, artisans, and forever and always architects of things.

At Cricut, we place the power of handmade into the hands of all. We give you beautiful, easy-to-master tools so you can make something unique, remarkable, perfect. We surround you with ideas, community, inspiration, and encouragement to take your creativity further than you ever imagined. And as a community, we celebrate the exhilarating act of making every single day.

So, make that handcrafted card that feels like a hug. Design a shirt for fun, for family, or for a full-blown business. Craft with a passion or for a purpose. Make something big and bold, itsy-bitsy, amazingly ambitious, or just plain silly. Whatever you make, just make your heart out. Because here's the remarkable truth: When we all make together, we make all things possible.

Let's make.

We are seeking an experienced and highly motivated Program Manager to join our Sustaining Engineering (SE) Team.  You'll be responsible for resolving technical issues, supporting manufacturing lines, identifying areas of cost reduction, managing schedules and coordinating change orders all as part of actively monitoring product lifecycles to keep them competitive.  This role demands flexibility and good communication skills as we have a wide variety and scope of projects that interface with many groups across the company and span multiple contract manufacturers and suppliers. 

To be successful you will be a high performer with a rare and specific skill set who can thrive in a fast-paced and demanding environment. Your ability to think critically, lead through intellect, deliver quickly, and to partner across a wide variety of functions at Cricut to drive change in a complex setting will be essential to drive long-term improvement and efficiency while keeping products rolling off the line.

Responsibilities:

• Work as the technical and programmatic focal point and facilitator for Sustaining Engineering activities in our Malaysia office
• Prioritize highest value projects with US, SE team and organize resources against them; backlog other ideas to keep SE to-do lists lean
• Identify part, product and assembly issues quickly and work through root cause to resolution
• Prepare budgets, purchase orders and schedules as needed for SE projects 
• Identify cost-reduction opportunities at a part, product, assembly and calibration level
• Coordinate testing activities with engineers and the quality department to ensure product meets engineering and product specifications
• Manage, document and confirm product changes at multiple contract manufacturers; check and maintain consistency of solutions/updates across multiple CMs
• Ensure that management and stakeholders are notified of any potential schedule impacts
• Facilitate regular status meetings with both domestic and international teams.
• Ensure seamless communication with other functional areas (Ops and Planning, Sourcing, Process Engineering, Logistics, SW, etc.)
• Coordinate and manage supplier and contract manufacturing activities to deliver on project objectives.  Includes regular travel within Asia as needed (at least 4x/yr, can include travel to China, Malaysia and other areas of Asia)
• Help build a culture of trust and teamwork
• Reinforce and continue to develop a culture of high standards

• The ideal candidate will have a bachelor's degree in Engineering. Mechanical Engineering, Manufacturing Engineering or Process Engineering strongly preferred. 
• They will have a working knowledge of software/firmware and some programming background.  They will also be familiar with electronics, with the ability to read and understand electrical schematics and wiring diagrams
• 5+ years in project management related to product development
• 5+ years working on assembly lines or in a Process or Manufacturing Engineering capacity
• Strong communication skills, teamwork and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to utilize various technologies and tools to effectively manage projects and provide clear and concise communications to teams and stakeholders
• Adept in Microsoft Project, MS Excel, Jira.  Proficiency in Minitab desirable
• The ability to understand and apply statistical process control methods is highly desirable including Cpk's, T-Tests, X-Bar/R charts, DOE's, etc.

What to Do Next: Please attach your resume including links to your Github and website where applicable. If you want to show your super powers in other ways – include that information too. You can be sure that Cricut is an employer who values individuality, equality and diversity, so tell us what you're all about. If you are a Maker or a DIY enthusiast, whether you think you are a good one or not, we would love to hear about it when you send us your information