Key Account Manager

1 day ago

Johor Bahru, Johor, Malaysia Escatec Mechatronics Sdn Bhd Full time 90,000 - 120,000 per year

Job responsibilities

  • Be the Champion of the customer and the customer's voice throughout the factory. Effectively communicate all customer requirements to the appropriate departments. Ensure the Customer Service Policy is implemented for your customers.
  • Prepare and continually update Customer Account Development Plans for your customers and achieve agreed targets for sales and profit.
  • Review and act where necessary on Customer Satisfaction Survey Results.
  • Provide feedback to the customer with all relevant data requested in formats required by the customer.
  • Coordinate the activity of Sales Representatives (where applicable) for your customers.
  • Prepare, review and follow up on all quotations for the customers, price feedback and price negotiations and coordinate for approvals.
  • Travel as required to meet with customers at their locations.
  • Host customer visits and prepare presentations.
  • Direct the materials sourcing team to solve problems for your customers.
  • Follow up on all start-up activity and hold scheduled reviews for assigned customer projects to ensure all milestones meet commitment dates. Prepare reports for customers and management.
  • Review and prepare all customer forecasts, budgets and targets. Obtain approval from BUM/GM.
  • Work with GM and materials organization to ensure customer cost reduction programs are established and run effectively.
  • Facilitate customer interface with all other departments as required.
  • Ensure internal customer business reviews are implemented effectively to include a review of P.P.V.
  • Any other assignment given by the superior.

Job requirements

  • Bachelor's degree in business management, engineering, manufacturing, or a related discipline; MBA (optional).
  • Minimum 8 years of progressive experience in program/key account management roles, electronics manufacturing.
  • Knowledge of program management, manufacturing, supply chain, quality and engineering functions.
  • Dynamic builder of long-term relationships with customers and operations, with a track record of identifying new areas of opportunity and negotiating complex business deals for mutual benefit.
  • Effective at overcoming objections, through effective techniques and understanding customers' needs.
  • Experience growing and managing large accounts with multiple programs, projects, customers, and sites.
  • Ability to influence and successfully lead in a fast-paced, matrix-reporting, multi-cultural environment.
  • An effective communicator with customers, suppliers, executives, peers, and subordinates.
  • Strategic thinking, problem-solving, negotiation, and decision-making skills.
  • Drive for Results and Perseverance.
  • Well-versed in all MS Office applications.
  • Ability to travel on short notice.

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