Inside Sales Associate

2 weeks ago

Kuala Lumpur, Malaysia Axi Full time

Inside Sales Associate (Indonesian speaker)

**Who we **are.** Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

**Let's talk about the cool stuff you do at Axi** As a Key Account Specialist, your role is to work in the retail services department to help drive growth in the ANZ market by acquiring new clients and helping retain the existing ones.

**Your EDGE Assignment/You Will**:

- Responsible for conversion performance of Indonesian speaking market
- Responsible for end-to-end client's conversion experience to increase NTC conversion rate.
- Responsible for proactively touching all leads as early as possible and for improving engagement rate.
- Responsible for high quality conversion that organically extends to 2nd deposit and quality trading.
- Handle Client complaints in accordance with established internal policies and deliver compliance approved responses to clients when requested.
- Solve customer's various challenges for the first-time trade, including, not limit to, registration, verification, deposit, and terminal usage.
- Work closely with all internal stakeholders to improve onboarding experience of the customer and improve lifetime customer experience.
- Responsible for retention and churn performance of Indonesian speaking market
- Responsible for end-to-end client's retention experience to decrease churn rate and to increase lifetime value.
- Responsible for proactively touching all customer segmentations in strategic way to maximise entire customer portfolio - Productivity management.
- Responsible for increasing customer lifetime value by providing most adequate offer to customers - Nurturing.
- Also responsible for reactivating the dormant customers in the market.
- Actively working with marketing department to develop effective marketing campaign to decrease churn rate and to increase customer lifetime value.
- Understand entire customer lifetime journey and partner lifetime journey and Work closely with other teams in commercial to provide coherent customer experience across customer's lifetime journey.
- Adhere compliance and risk guideline while making sure excellent customer experience.

**Are you the one?**
- Excellent verbal and written communication skills in English and Bahasa Indonesia languages.
- Experience with cold calling/outbound sales/tele sales is required (preferably B2C).
- Working knowledge of financial markets and trading required or has a great passion to develop knowledge and career in FX, CFD, and Crypto trading.
- Ability to work effectively independently and within a diverse global team.

**Axi's bag of delights**
- Competitive and attractive compensation.
- Extensive learning opportunities, such as professional training and certifications and soft skills development.
- 21 annual leave days per year.
- Health Insurance

**Axi's interview journey**
- First round of Interview with Talent Acquisition team (45 minutes).
- Second round of Interview with Hiring Managers (1 hour).

Job ID 4595663007

  • Inside Sales Associate

    7 days ago

    Kuala Lumpur, Malaysia Source Global, PBC Full time

    **Job Title: Inside Sales Associate** **Report To: Chief Sales Officer** SOURCE is looking for an **Inside Sales Associate **to join our Business Development Team. Our team is committed to solving the global water crisis with our one-of-a-kind renewable water technology that uses the power of the sun to extract clean drinking water from the air. This role...

  • Inside Sales Associate

    7 days ago

    Kuala Lumpur, Malaysia Mango Global Technologies Full time

    We are seeking a highly motivated and dynamic individual to join our team as an Inside Sales Support SMB. This role is focused on providing sales support and assistance to Small and Medium Business (SMB) resellers within the computer and networking industry. The Inside Sales Support SMB will be responsible for contacting resellers, providing information...

  • Inside Sales Executive

    2 days ago

    Kuala Lumpur, Malaysia Mindpec Solutions Full time

    **Role**: Inside Sales Executive **Client**: IT Services **Working Mode**: On Site **Job Type**: Full time **Job Location**: KL Sentral, Kuala Lumpur, Malaysia **Experience**: Minimum of 2 year’s experience in Inside Sales or Business Development **Applicants**: Open to Malaysian Citizens only **JOB DESCRIPTION** - Manage the full sales cycle for...

  • Inside Sales Executive

    1 week ago

    Kuala Lumpur, Malaysia RAAH Group Pte Ltd Full time

    **Company Description** RAAH Group Pte Ltd, headquartered in Singapore and offices in 5 countries across the globe, provides procurement and supply chain management services to heavy engineering industries including Oil and Gas, Marine, Offshore, Renewables, Windmill and Power and more. With over 40 years of experience, RAAH is recognized as a premier...

  • Inside Sales Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TDCX Full time 30,000 - 60,000 per year

    #BeMoreAt TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours.What is your mission?As an Inside Sales Specialist, you will...

  • Inside Sales Operations Specialist

    1 week ago

    Kuala Lumpur, Malaysia Scicom Full time

    The Inside Sales Operations Specialist supports the sales team by managing sales processes, optimizing workflows, and ensuring seamless execution of orders. This role involves working closely with sales representatives, customers, and internal teams to drive efficiency, accuracy, and revenue growth. **Key Responsibilities**: - Support the inside sales team...

  • Representative - Inside Sales

    1 week ago

    Kuala Lumpur, Malaysia Wesco Full time

    As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of...

  • Technical Inside Sales Specialist

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TDCX MY Full time

    Get a rewarding career that lets you do more and achieve more Unlock your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands and be with awesome, diverse people. Your start to #BeMoreYour next awesome career is callingLet's talk about what you will do as a Technical Inside Sales Specialist...

  • Inside Sales Lead

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia verinon Full time

    Job SummaryWe are seeking a highly driven and experienced Team Lead – Inside Sales (Azure) to manage a high-performance tele-sales engine focused on Microsoft Azure Cloud solutions in the Indian B2B market. The ideal candidate will combine strong leadership and cloud sales expertise with the ability to collaborate effectively with internal and external...

  • Inside Sales Executive

    4 days ago

    Kuala Lumpur, Malaysia AERO NEGOCE INTERNATIONAL Full time

    About us Aero Negoce International (ANI) was founded in 1993 in France and has forged a leading reputation in the field of aerospace fasteners and hardware distribution. Over the years, we have become the partner of choice for the French aerospace industry: aircraft manufacturers (Airbus, Dassault, Airbus Helicopters ), Tier I/II subcontractors, OEMs,...