Manager-claims

2 weeks ago

Cyberjaya, Malaysia AIA Full time

FIND YOUR 'BETTER' AT AIA
- We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us._
- We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives._

If you believe in better, we’d love to hear from you.

About the Role

Responsible for determining the validity and authorising settlement of individual life insurance claims
- Effectively handles and supervises team members in line with company policies and procedures, including those who are achieving personal work objectives and under performing.
- Lead employees to meet quality, turnaround time and efficiency benchmark.
- Assist in planning resources to support day to day business needs by forecasting volume and arranging overtime where required.
- Involved in staff recruitment, coaching, training including new employee onboarding and providing career development planning.
- Build a work culture that is consistent with the Company’s mission and purpose with emphasis on AIA’s Operating Philosophy.
- Actively involved in process improvement initiatives to improve efficiency and quality of claims delivery.
- Organize and implement team engagement activities to develop closer team spirit and build work life balance environment.
- Actively handles key employee retention and development.
- Performs other responsibilities and duties periodically assigned by immediate manager to meet business requirements.
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._

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