Technical Support Representative

1 week ago


Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive -Technical

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Semi-Voice
- Technical Support Representative - Enterprise Team (Native Korean & Native Japanese)

Location: Bangsar, Malaysia (Native Japanese or Native Korean Speaker)

Shift: 8 AM - 8 PM Rotational Shift

**Salary**: 8,000 - 8,500 MYR

Experience: 0-1 Year Customer Service Experience

**Responsibilities**:

- Handle a diverse range of customer cases for Workspace clients.
- Gather information and troubleshoot technical and account issues.
- Escalate cases as necessary.
- Log call details onto CRM/call tracking systems and perform follow-up tasks.
- Conduct outbound contacts in response to incoming inquiries and update information in CRM systems.
- Deliver consistently high levels of customer service.
- Ensure correct representation of customer corporate and brand images.
- Maintain product and procedural knowledge for supported products and brands.
- Escalate potential service issues to supervisors or designated contacts.
- Provide cover for other First Line Agents and assist in team projects.
- Comply with administrative duties, including holiday, sickness, and overtime forms.
- Attend regular team meetings.
- Work on additional tasks related to desk performance, quality, and customer satisfaction.

**Requirements**:

- Technical troubleshooting experience.
- Strong customer service instincts.
- Fluent in either Korean or Japanese.
- Ability to work in a rotational shift environment.
- An image and spirit to assist customers with any Workspace queries.

How to Apply:
Note: This position requires a Native Japanese or Native Korean speaker and is based in Bangsar, Malaysia.

Join our team and contribute to delivering exceptional technical support and customer service for Workspace clients.



  • Greater Kuala Lumpur, Malaysia Lancesoft Malaysia Full time 30,000 - 60,000 per year

    Position - Technical Support Representative (Telco Project)Location– KL Sentral, MalaysiaLanguage- MandarinJob Type -Permanent Position (Full Time)Working Shift- 5 Days working in a weekJob DescriptionResponsibilities-Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')Clarify customer requirements; probe for...


  • Kuala Lumpur, Kuala Lumpur, Malaysia STOREHUB SDN BHD Full time 40,000 - 60,000 per year

    Are you driven, results-oriented and a team player?With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.It is in such...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Asians Group Full time 6,000 - 18,000 per year

    Job Title: Client Support Representative (Fluent in Chinese and English)Job Summary: We are seeking a bilingual Client Support Representative to join our team. The successful candidate will be responsible for providing excellent technical support and customer service to our clients via tickets and chat messages. The candidate must be fluent in Chinese and...

  • Technical Support

    2 hours ago


    Kuala Lumpur, Malaysia DXC Technology Full time

    **_ Responsibilities: _** - Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service, product, technical, and customer - Resolve incoming internal or external businesses and end user's problems via telephone and e-support. -...


  • Kuala Lumpur - RedQ, Malaysia AirAsia Full time 120,000 - 240,000 per year

    Job DescriptionFunctional ResponsibilitiesManaging and Supervise Technical Representative in the Planning Department to oversight the entire process of aircraft hangar visit from start to finish at the MRO facilities, ensuring highest quality and standards are complied with by MRO provider whilst delivering serviceable aircraft as per schedule.Functional...


  • Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    _Our client, an International BPO is on the lookout for L1 Technical Support Representatives, who are fluent in Japanese (N3 and above). As a technical support representative, you will be part of a team that helps our client's customers with their enquiries. You will use your system knowledge and customer service skills to provide solutions and guidance to...


  • Kuala Lumpur - RedQ, Malaysia AirAsia Full time 30,000 - 50,000 per year

    Job DescriptionOVERVIEW:Location: Red Q, SepangDepartment: PlanningEntity: AirAsia BerhadStatus (Full time/part time/contract): Full timeJOB DESCRIPTION:YOUR ROLE AS A:As a Technical Representative, you'll be the go-to Allstar at the MRO—keeping aircraft checks on track, ensuring on-time turnaround and being the technical brain the team relies on to keep...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TP Full time 72,000 - 108,000 per year

    OverviewThe Gaming Support Representative will be responsible to provide support to a huge MMORPG players base by helping with in-game questions, item restoration and any account or billing difficulties.One of your tasks will be reading logs to understand what has happened in-game and take the necessary steps to provide the best solution possible based on...


  • Kuala Lumpur, Malaysia Mindpec Solutions Full time

    **Role**:Technical Sales Representative - Mandarin Speaking **Client**:BPO **Working Mode**:On Site **Working Hours**:9AM to 6PM **Working Day**:Monday to Friday **Job Type**:Permanent **Job Location**:Kuala Lumpur **Language requirement**:Mandarin + English **Experience**:Minimum 1 year of experience in Web Development and worked as a technical...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bread Manufacturing Full time 40,000 - 80,000 per year

    Role : Technical Support Engineer/IT Support - SCCMLocation : KL Sentral, Kuala LumpurPermanent RoleQualification :Experiences: at least 3 years SCCM (if possible)Skillset Keyword: SCCM or WSUS / Window Server / SQLBuyout: Subject to approval. It's advisable to look for only 1-2 months notice periodCase Handling: casesCommunication Tool:Phone Support & Email...