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Change Manager

2 weeks ago

Kuala Lumpur, Malaysia Agensi Perkerjaan Career360 Sdn Bhd Full time

**JOB DESCRIPTION FOR CHANGE MANAGER**

**Responsibilities**
- Primary support of Indonesia Business Unit and running/reviewing changes for the Indonesia Change Advisory Board (CAB)
- To support other CABs activities when needed (not limited to Indonesia only)
- Assess existing Change and Release management process and establish a framework which is industry best practice and compliant to global process and policy standards.
- Promote awareness of the importance of a structured Change control process, working with other service management functions to ensure effective operation of the change control process and the consistency of procedures.
- Lead the adoption of a common Change and Release management tool (ServiceNow).
- Ensure conformance to documentation and approval standards according to the Release and deployment processes and procedures for both project and BAU code/data change
- Facilitate CAB Review meetings with key IT and OE stakeholders, ensures that changes are properly impact-assessed and authorized
- Identify possible issues and risks related to change requests, enforce implementation of risk mitigation solution from project and BAU support teams
- Handle Change and Release related escalations
- Generate Change and Release status reports for OE and IT management periodically

**Requirements**:

- Bachelor’s degree in Computer science or related disciplines
- 5 years of working experience in Change and Release management
- Follow local Indonesia working hours and public holiday
- Proficiency in tracking and controlling Changes in software and hardware configurations
- Well versed in ServiceNow Change and Release management function
- Effective communication, organizational change management ability, and good interpersonal skills for promoting an inclusive team culture.
- Continuous improvement mindset
- Passion for service excellence
- ITIL certification is an added advantage.

**Job Type**: Contract
Contract length: 12 months

Pay: Up to RM10,500.00 per month

Application Question(s):

- Are you okay with a 12 month contract role with high chance to convert to permanent?
- Are you okay with mainly supporting Indonesia operations?
- Do you have a notice period of 1 month or shorter?

Work Location: In person