Change Manager

**BAT is evolving at pace into a global multi-category business. We are on a mission to decrease the health impact of our industry.**
**To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey**

**British American Tobacco** **Digital Business Solution has an exciting opportunity for a Change Manager (Information Technology) in Sunway Geo**

The role is categorized as a Change Manager with a specialization on Process Governance and Change Control & Tools Enablement.

**Your key responsibilities will include**:

- Managing the integrated change management process for complex environments, ensuring change process is SOx and audit compliant.
- Product Manager for change management tools and ITIL Change and Release Management modules.
- Central reporting Team for Enterprise Solution COE Object and Key Results (OKR) and Key Performance Indicator (KPI) Reports

**OVERALL ACCOUNTABILITIES and DAY TO DAY ACTIVITIES**

**Change Management**
- Oversee and manage the change management process to ensure efficient and controlled handling of IT changes.
- To design and leverage synergies across change management tools and ITIL Change and Release Management modules.
- Owner of change process standard operating procedures (SOP) and relevant documentation, ensure timely review and update on process documentation.
- Monitor and review change performance to identify trends, improve processes, and ensure alignment with business goals.
- To engage with business and stakeholder to manage demand, change requests expectations and delivery with Agile squads.
- Work with external partners and delivery squads to ensure that their changes and services are integrated into the organization’s change management processes and Agile Delivery new ways of working effectively.
- Subject Matter Expert for Sox Application Change Management
- To manage the delivery of Light Governance Change Process

**SOx Application Change Process SME**
- SME for SOx in Application Change, responsible to ensure delivery teams both internal and external adhere to SOx controls and SOPs.
- Oversee and manage periodic Sox review with control operations.
- Work closely with ESCOE Compliance team to manage SOx risk, remediations and operations.
- Works closely with Business Control Team (BCT), Risk & Compliance Teams, ESCOE Compliance teams to ensure that change management processes comply with internal policies, external regulations, and industry standards.
- Work closely with internal and external auditors on all audit and SOx related queries and remediations.

**Change Management Tools Enablement**
- Manage and design integration between ServiceNow, Active Control and Azure Dev Ops (ADO)
- Product Owner / Subject Matter Expert for Demand Management, ITIL Change and Release modules
- Perform impact assessment and process design for the above mentioned modules
- Manage implementation and roll out of Change Tools new capabilities, including scoping, design, testing, implementation, training and on boarding of internal and external users.

**ES COE Central Reporting Team for KPI Reporting**
- Manage monthly KPI report across Enterprise Solutions COE, working closely with Platform teams and KPI Owners on monthly performance report.
- Working closely with KPI Owners and facilitate on performance monitoring and tracking.
- Working closely with Measurement and Analytic team on IDT Services objectives and reporting framework alignment.

**CORE RELATIONSHIPS**
- Engagement within teams in ESCOE, across functions, cross delivery teams, to establish ways of working and form good relationship dynamics.
- Strong supplier management skills with outsource delivery partner, external vendors.
- Strong stakeholder management and interpersonal skills with global, regional and local stakeholders
- Internal and external auditors
- Development Teams
- Operations Teams
- Security Teams
- Compliance Teams
- IT Infrastructure Teams
- Business Control Team
- Risk and Compliance Team

**What are we looking for?**
- Bachelor’s degree in IT is required.
- Minimum 5 years of experience and knowledge of IT change management principles, methodologies and tools.
- Minimum 5 years of knowledge of ITIL processes and best practices. Certification in ITIL professional examinations is required.
- Experience and in-depth knowledge in Global ITIL Management tools and processes for at least 5 years.
- Experience in IT Service Management for at least 5 years.
- Comprehensive understanding of interdependency of complex SAP solutions & change control process.
- Good understanding of Agile Delivery and DevSecOps Methodology.
- Minimum 5 years Vendor and Service Management skills.
- Good understanding of SOX and how it applies within IT.
- Experience of leading IT/ Business engagement.
- Proficiency in English (written and spoken).

**What we offer you?**
- **Our range of benefits varies by country and includes diverse health plans, initiatives f