Content Moderator

2 days ago

Cyberjaya, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

Skills and Experience:

- Bachelor of Arts in child growth and development with focus on advocacy and leadership in the field of early education **(preferred)**
- Fluent in English language and designated language(s) and culturally immersed
- Minimum 3 years of experience in teaching / tutoring in a school based setting (brick and mortar or virtual). **(preferred)**
- Extensive experience in child development and/or education for age groups of 3 - 12 years kids taught students in grades PK-5.
- Deep understanding of how kids learn, behave, and what kids like in age group of 3-12 years
- Experience in content evaluation for children
- Strong communication skills, reading, writing, speaking native language along with English
- Ability to deliver accurately and meet the deadlines
- Flexible in work schedule

**Responsibilities**:

- To review the content focussed on apps and games as per the parameters set by the customer.
- To assign the rating for the given apps in consideration of the guidelines from the customer
- Understands client needs for content review and aligns to the client policy
- Provides the running list of positive and negative apps with respect to teacher and trust and safety standards and guidelines
- Shares the daily and weekly reporting of the activities performed on a regular basis
- Collaborate with team members, project and account managers
- Source content as per the given criteria and add their submissions and notes into a spreadsheet
- Perform the audit tasks and highlight the new trends and areas of confusion backed up examples
- Download and play the app and complete the rating in Raterhub
- Perform 'reconciliation' sessions with internal team, product team and be available during EST and/or PST hours.
- Build and deploy verbal, written and in-person communications around the training needs and sharing best practices.
- Maintain KPI targets consistently for successful delivery of the project
- Adhere to client guidelines, policies and procedures
- Troubleshoot, clarify and answer queries for successful implementation of the tasks
- Work on similar other projects as shared by the customer

**Job Type**: Permanent

**Salary**: RM6,000.00 - RM8,000.00 per month

Ability to commute/relocate:

- Cyberjaya: Reliably commute or planning to relocate before starting work (required)

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