Content Moderator

3 days ago

Cyberjaya, Selangor, Malaysia Tech Mahindra ICT Services ( Malaysia ) SDN. BHD. Full time

Location: WFO (Tech Mahindra Office, Cyberjaya)

Working hours: 8AM-5PM, Monday - Friday (fixed working hours)

Duration: 3 months contract (renewable)

Japanese level : Fluent

Project Overview:

The project provides data curation & annotation services to help develop client's (virtual) assistant platforms. Team works closely with Machine Learning, modeling teams, providing the critical data they need to improve Virtual assistant's language understanding capabilities.

Job Summary:

Seeking an Associate for our project to undertake labeling annotation and dialogue evaluation on text data to assess and improve. This team plays a critical role in capturing the Percentage of Queries Understood by Virtual Assistant as per Natural Language Understanding.

Skills require high attention to details and ability to adapt to dynamic changes due to emerging business requirements.

Each annotator/business associate is responsible for annotating the given query by comparing the available guidelines and context. When it is in-scope, the query should be annotated and when it is out of scope (ambiguous or complex) it should be flagged. The Business Associate/Annotator should have logical/reasoning capabilities, and language skills to process and make sense of the information that needs to be annotated efficiently.

Role and Responsibilities:

  • Identifying and making sense of language patterns
  • Should be able to identify the patterns & the meaning from composition of words of assigned language
  • Able to identify similarities and differences between various intentions uttered on Virtual Assistant
  • Good communication skills, ability to identify the gaps and suggest improvement plans
  • Deliver excellent performance to achieve and exceed contractual SLA
  • Ensuring production quality and target KRAs are met
  • Meet expectations of process and should be able to sense business requirements
  • Flexibility in working hours basis the business requirement
  • Maintaining confidentiality and adhering to company/customer policies.

Applicant's Specifications & Qualification:

  • A Bachelor's degree/Diploma in any stream, or a related discipline
  • Excellent communication and Proficiency in Grammar (In English & Japanese Language)
  • Problem-solving and logical reasoning skills
  • Comfortable working in a fast paced, highly collaborative, and dynamic work environment
  • Ability to handle pressure and a natural go getter

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.

We are also committed to make reasonable adjustments to support candidates, so they can perform at their best throughout the recruitment process.

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