Assistant Outlet Manager

1 week ago

Ipoh, Malaysia Hotel Casuarina @ Meru Full time

Manage the performance of the service attendants includes training on new menus, supporting busy outlets where necessary, attending to guest complaints and managing a smooth relationship with the kitchen to ensure that guest satisfaction is maximised at all times." - "Being the first point of contact for the guest to ensure that guest complaints are dealt with a consistent of fair manner & adherence to all company cash handling procedure." - Adhering to the closing procedure in line with the company's policies and procedures to minimise financial risk to the company. - Assist in the development of new marketing initiatives including assist & oversee of social media requirements. - Perform other duties as requested by the Operation Manager. - To prepare in conjunction with the F&B Operational Manager an annual operating budget which will form part of the business plan. - To manage the outlets as a separate profit centre, assuming responsibility for all revenues and expenses. - "To maximise profitability of the out let by increasing turnover (revenue and covers) as a first priority and controlling costs as a second priority." - "To establish guest service standards which meet the needs of the target market and which are in line with the operating concept of the outlets" - To ensure that all operating standards comply with company and hotel policies and procedures and minimum standards. - To write and update the relevant sections of the Departmental Operational Manual. - To provide the Finance Manager with detailed purchasing specifications for the general supplies required in the outlets. - To identify, in conjunction with the F&B Operational Manager, market needs and trends. - To suggest and monitor the menus and product of competitive restaurant/bars/lounges etc. - To assist the Chef in developing menus, 'special' and buffets (where applicable). Requirement - Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5 - Minimum 2 years of relevant experience. - Ability to work independently with minimum supervision. - Self-motivated, resourceful and a team player. **Salary**: RM2,000.00 - RM2,800.00 per month Schedule: - Day shift Ability to commute/relocate: - Ipoh: Reliably commute or planning to relocate before starting work (required) **Experience**: - Assistant F&B Outlet Manager: 2 years (required)

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