Customer Service Representative

2 weeks ago

Kuala Lumpur, Malaysia Career Search Full time

**Location**: KL, G Tower
- **Working hour**: 9AM - 11PM (Shift Based)

**Overall Responsibilities**:
We are seeking a motivated and customer-oriented individual to join our e-commerce customer support team. In this role, you will be responsible for:

- Responding to customer inquiries, feedback, and complaints in a courteous and professional manner.
- Ensuring customer satisfaction by maintaining a positive and engaging relationship with each client.

**Job Requirements**:

- Proficiency in Japanese (Native or JLPT N1 - spoken, written, and reading comprehension).
- Fresh graduates are welcome, CS experience preferred, who has diploma with CS experiences 3 - 5 yrs, or degree holder. If high school graduated person, must have Call centre CS experiences.
- Strong interpersonal and communication skills.
- Ability to work independently and provide customer-friendly service.
- Demonstrated skills in conflict resolution, negotiation, and de-escalation.
- Flexibility to work in rotational shifts, including weekends and holidays as needed.

**Job Types**: Full-time, Fresh graduate

Pay: RM5,000.00 - RM6,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- 1. Do you have JLPT N1 Level?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Japanese (required)

Work Location: In person

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