Booking Executive

7 days ago

Putrajaya, Malaysia ARBA Travel and Tours Full time

**About ARBA Travel**

ARBA Travel marries the humane with technology to build a better travel experience. We aim to become **a leading Travel Company in Halal Tourism which valued at $250 billion worldwide**. We have been awarded ‘Top 30 SME in Malaysia’ by SME Corp Malaysia. We aim big, start small & move fast.

**We work only with A-Talent**. We favor hiring from diverse backgrounds, not just in tourism.

Our team spans various disciplines from top universities worldwide: Finance, Engineering, Political Economy, Biotech, Actuarial Science, Computer Science, Digital Marketing, Islamic Studies, and Tourism.

**Booking Executive at ARBA Travel**

As a Booking Executive, your core responsibility is to **manage the entire reservation process with precision and care**. From initial booking to final confirmation, you’ll ensure every step of the customer journey is seamless, timely, and error-free.

You’ll also play a key role in **preparing detailed travel documents and maintaining accurate internal records** that support the entire operations team.

**What You Will Do**

Reservation Management
- Handle the full booking workflow, ensuring details are accurate, timely, and meet ARBA’s service standards.

Customer Coordination
- Confirm bookings with accuracy. Manage cancellations, special requests, and last-minute changes with professionalism and empathy.

System & Record Accuracy
- Keep booking systems updated. Ensure all customer data, trip details, and payment statuses are recorded and traceable.

Tour Voucher Preparation
- Prepare comprehensive Tour Vouchers detailing itineraries, inclusions, flight info, and travel reminders.

**What You Bring to the Team**
- **Detail-Oriented**: You double-check everything and take pride in getting things right.
- **Process-Driven**: You follow procedures carefully so nothing gets missed.
- **Customer-Centric**: You care about delivering a smooth booking experience, even when plans change.
- **Clear Communicator**: You keep both customers and the team well-informed, in writing and verbally.
- **Calm Under Pressure**: You stay composed and solution-focused when faced with urgent issues.
- **Comfortable with Systems**: You’re confident using digital tools, spreadsheets, and internal platforms.

**Perks & Benefits**

Health allowance

Cost of living allowance

Work-From-Anywhere Days

Join the Company’s Domestic or Overseas trip

Access to growth courses

**Office Location**: IOI Conezion, Putrajaya

**Office Hour**: 9.45 AM - 3.45 PM

**Benefits**:

- Flexible schedule
- Health insurance
- Maternity leave
- Professional development
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Booking and Reservation: 1 year (preferred)

**Language**:

- Bahasa Melayu (preferred)

Work Location: In person

Expected Start Date: 08/01/2025

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