Customer Service Sales Specialist
1 week ago
**WHY JOIN US?**
**Responsibilities**
- Assist the Country Customer Service Manager in departmental administration tasks
- Provide product, service, or equipment technical and engineering information when necessary
- Prepare and present solution proposals and quotations according to customer requirements
- Provide support to customers and perform troubleshooting on field inquiries to ensure optimal levels of customer satisfaction and customer service
- Monitor all assigned cases for customer support and update activities on company tracking system
- Manage customer issues and if required, escalate it to required departments
- Develop and disseminate product technical user documentation
- Handling of technical questions in cooperation with product management and development
- Offering standard and custom trainings to support Beckhoff products and customer solutions
**Requirements**:
- Bachelor’s Degree or Diploma in Industrial Automation / Mechatronics / Electronics & Electrical Engineering or IT (Fresh graduates are encouraged to apply)
- Customer
- and service-oriented thinking and working method
- Ability to work in a team and possess strong communication skills
- Strong analytical and reasoning skills to collaborate in a fast-paced, action-oriented team
- Understanding of PLCs, motion controllers, robotics, distributed I/O, fieldbus systems (EtherCAT) and HMI technologies
- Knowledge of PC-technology, fieldbus systems, software development and PLC programming
- Knowledge of IEC 61131-3 programming languages is a plus
- Knowledge of object-oriented extensions, C#, C++, etc. Python; objective C-Programming knowledge is a plus
- Knowledge of electrical schematics is a plus
- Ability to work in a high stress environment while maintaining professionalism
- Excellent written and oral communication skills with the ability to present to customers, companywide, and / or departmental meetings in English
- Ability to work in a fast-paced environment, multi-task, and work cross-functionally
**Benefits**
- Exciting tasks in an international environment at the technology leader in automation
- A future-proof job with an economically sound global player
- All advantages of an owner-managed family company
- An open and family-oriented corporate culture
- Freedom for personal expansion and professional development
Pay: From RM3,500.00 per month
**Benefits**:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person
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