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Front Office Assistant

3 weeks ago

George Town, Malaysia Project 10 Sdn. Bhd. Full time

1) Prepares and maintain records pertaining to the guest’s stay in the hotel.

2) Sells, register and assign rooms to incoming guests and ensuring that the details in the

registration cards are properly filled.

3) Ensure that all room key cards are returned upon check-out.

4) Inform other departments concerned of groups’ arrival, room changes, check-out and any

other special arrangements.

5) Check all reservations for the daily arrival upon reporting for duty and take note of any VIP

or other important guests.

6) To manage the operations, activities and internal administration of the reception.

7) Transmit accurately and promptly all messages requested to be relayed by guests.

8) Handle all guests’ mails, parcels, messages etc.

9) Established identity of guests before handling out the room keys, messages, or any parcel

10) To be informative about the hotel’s facilities, events or F&B promotion at all the outlets.

11) Furnish information about the hotel and any other places of interest, special attractions to

guests.

12) When checking guests, to confirm mode of payment.

13) Maintain folio for all hotel resident guests.

14) To exchange foreign currency or travelers' cheques for guests

15) Checks on all departure room folios & transaction

16) To raise the amenities, form for long stay and returnee guest and get the Duty Manager

or Operation Manager approval.

17) To note down handover float money and cashier dump amount into respectively logbooks

18) To prepare and compile necessary cashiering detail & summary report during closing

19) Any other assignments/tasks assigned by your Superior