E-commerce Associate

2 weeks ago

Subang Jaya, Malaysia You Pharmacy Sdn Bhd Full time

Job description

**You Pharmacy Sdn Bhd ** is your friendly neighborhood healthcare provider that satisfies all your healthcare needs. The company is growing and expanding. We are looking for passionate individuals with positive attitudes to serve and become the most reliable health partners for our customers. Unleash the potential in you and join our growing team today

**Responsibilities of E commerce Associates**
- Monitor, manage and updating product listings, inventory updates and etc. at Lazada, Shopee and website.
- Analyze data on behaviours and understand preferences of consumers and customers, generate sales reports
- Ensuring all product details are mentioned correctly
- Assist Marketing and E-Commerce Manager in developing promotional campaigns
- Ensure hassle-free consumer shopping experience - resolve issues whenever issues arise
- Check and validate payments from online platform and stores
- Ensure website changes/updates are rolled out on time
- Check and validate customers’ reviews
- Utilize SEO techniques to monitor and generate organic website traffic
- Forecast sales and estimate stock requirements
- Identify online business opportunities
- Integrate and collaborate with physical stores to ensure sufficient stocks and use of social media for promotional campaigns
- Handle, manage and pack stocks for online orders
- Activities crisis management like handling customers’ inquiries and complaints
- Monitor online activities
- Identify and resolve customer queries and project roadblocks
**Requirements**:

- Diploma/ Bachelor’s degree in Marketing, Business Administration or IT related knowledge
- Basic knowledge of SEO/SEM techniques
- Detail-oriented and consumer-centric in solving problem
- Excellent organizational, time management, communication and problem solving skills
- Ability to conduct market research and identify current market trends
- Familiar with online and offline marketing tactics
- Able to handle stress and strict deadlines
- Proficiency in Microsoft Office Tools especially Excel
- Highly motivated and holding a positive attitude

**Job Types**: Full-time, Permanent

**Salary**: RM1,500.00 - RM2,500.00 per month

Schedule:

- Rotational shift

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