Operations Associate

1 week ago

Kuala Lumpur, Malaysia Paktor Full time

**Company Information**

Founded in 2015, GaiGai is one of the largest and fastest-growing offline dating agencies in Singapore. With an extensive database of quality clientele, experienced dating practitioners, modern matching technology and a dedicated events team, GaiGai aims to create meaningful connections for singles from all walks of life. GaiGai also has presence in Taiwan (Paktor Premium), Hong Kong (HeyDouble), Malaysia (Datesmith).

**Why Join Us?**

We offer high flexibility in regards to our working models (i.e. remote working, work-from-home). Our salaries are competitive and beyond that, we are deeply focus on our employee's well-being. Along the years, we have developed many people-centered initiatives and we definitely have more up our sleeves You’ll enjoy benefits catered to your mental health (i.e. Self-Care leave), birthday celebration, wedding occasion, learning and development, and even time to spend with your loved ones (i.e. Family day Friday)

**The Role & Responsibilities**:
GaiGai is seeking an energetic and passionate Operations Associate to join our offline dating team Apart from meeting new people and helping singles seek their love life, you will also:

- Manage the matching of clients and facilitate the scheduling of dates
- Meet or exceed monthly individual operational expectations and goals
- Work closely with Managers to achieve department goals
- Interact with clients and prospective clients, anticipate their needs and follow through with exceptional service
- Work with other teams internally to enhance our company operational workflow
- Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
- Facilitate enquiries from clients as well as assist in other administrative and ad hoc duties

**Requirements**:
You are someone based in Malaysia who is meticulous and fun-loving. You love the idea of bringing potential matches to singles and feeling a huge sense of achievement getting them into a relationship. Finally, you are also someone who constantly strives to achieve your goals and is highly proactive in getting tasks done.
- Bachelor’s degree from relevant courses
- Comfortable speaking over the phone/video call for liaison and coordination of work
- Strong leadership and interpersonal skills
- Good team player
- Excellent command of written and spoken English and Mandarin in order to liaise with Mandarin speaking clients
- Strong organization skills
- This role is a remote role based in Malaysia, preferably Kuala Lumpur

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