Customer Service

1 week ago

Klang, Malaysia Solid Xpress Sdn Bhd Full time

Communicate regularly with customers in a polite and professional manner and solve daily issues (while coordinating with internal colleagues, as necessary)
- Research rates and routings; create routing orders, quotations and handle bookings from customers
- Handle customer enquiry and inform customers about other available services to gain additional business
- Update customers on local / international rules and regulations
- Follow up with origin / local offices on shipment status
- Collect and review all commercial and shipping documents from customer or origin office in advance of shipment execution.
- Professionally and proactively update customers with shipment status; update overseas offices and customers about potential delays or unusual circumstances
- Arrange the haulage/ transport based on customer request and monitor tightly to ensure on time pick-up and delivery.
- Review the job file check list to ensure all required actions have been completed
- Provide timely feedback to Superior and Customers for shipment discrepancies
- Create reports per instructions from Sales or according to customer requirements
- Update internal parties with the most up-to-date Quotations / routing orders / SOPs
- Escalate potential issues and ensure corrective actions are taken in accordance with business guidelines and customer requirements
- Monitor and guide Operation Team to ensure smooth operation.

Job Requirement
- Preferable with 3 years of working experience in the related field.
- Required Language: English, Mandarin (MUST) and Bahasa Malaysia
- Excellent negotiation skill and communication skill, both verbal and written,
- Self
- motivated, dynamic, responsible, good team player and able to work independently with minimum supervision.

职位类型：全职

薪资： RM4,000.00至RM5,000.00（每月 ）

工作经验:

- Forwarder: 2 年 (首选)

工作语言:

- Mandarin (必填)

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