Japanese Bilingual Customer Service Associate

2 days ago

Kuala Kangsar, Malaysia Sutherland Full time

Associate to handle general enquiries of customers over phone calls and live chats

電話やチャットを介した顧客の一般的な問い合わせ全般に対応します。
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller クライアントと高水準のプロ意識を維持し、あらゆる発信者とポジティブな関係を築

くため取り組む必要があります。
- Maintains customer records by updating account information.アカウントの情報を更新することで、顧客記録を維持します。
- Exemplary communication skills and customer-oriented approach模範的なコミュニケーションスキルと顧客志向のアプローチを行います。
- Ability to present, persuade and communicate effectivelyプレゼンテーション能力、説得力、コミュニケーション能力。
- Good knowledge of computerパソコン知識のある方。

**Job Requirement**
仕事の条件
- Japanese Speaking with Kanji writing skill漢字を書くスキルと日本語を話すスキルが必要です。
- Both native & non-native are welcomedネイティブとノンネイティブの両方を歓迎します。
- Non -Native should have N1 or N2 certificationノンネイティブの方は N1、N2 の認定を取得している必要があります。
- 3 weeks of paid training

3 週間トレーニングがあります。
- Able to work on flexible shift hours
臨機応変なシフト勤務が可能な方。(日本時間午前1時以降の深夜勤務はありませ ん)

Schedule:

- Early shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Japanese (required)

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