Residence Officer
3 days ago
1. **Daily Operations & Facility Oversight**
- Manage student check-ins/check-outs, including room inventories and asset handovers.
- Conduct daily inspections of rooms and shared areas to ensure safety and cleanliness.
- Identify, document, and report maintenance issues; coordinate timely follow-up with relevant teams.
- Collaborate with housekeeping staff to uphold high cleanliness and hygiene standards within the residence.
2. **Student Welfare & Support**
- Monitor students' wellbeing through daily engagement and scheduled wellness rounds.
- Refer students to university counselling or medical services as needed and follow up on progress.
- Provide informal pastoral care, with a focus on supporting male students in their campus adjustment.
3. **Policy Monitoring & Disciplinary Actions**
- Enforce residence policies, including curfew rules, noise control, guest registration, cleanliness, and appliance safety.
- Record violations, issue warnings or fines as appropriate.
- Escalate recurring or serious breaches to the Residence Manager with formal documentation.
4. **Conflict Resolution & Mediation**
- Facilitate resolution of student disputes and mediate roommate disagreements.
- Encourage mutual respect, inclusion, and understanding among residents.
- Address minor issues promptly to sustain a peaceful living environment.
5. **Student Engagement & Community Building**
- Organize and lead tower-level engagement initiatives (e.g., movie nights, peer support circles).
- Promote community spirit and inclusivity among a diverse resident population.
- Use communication channels such as WhatsApp and notice boards to disseminate important updates and event information.
- Supervise shared spaces like the Reading Hub to ensure they are welcoming and properly maintained.
6. **Operational Oversight of Amenities**
- Monitor the condition and cleanliness of amenities (e.g., laundry rooms, vending machines, convenience stores).
- Coordinate with vendors to resolve technical issues or student concerns within 48 hours.
- Ensure vendors comply with hygiene standards and service level agreements (SLAs).
- Collaborate with security personnel to manage parking and address safety concerns.
7. **Emergency Support & Night Duty**
- Participate in rotational night duty and remain on-call for emergency response.
- Respond to urgent situations such as medical, fire, or security incidents in coordination with relevant units.
- Maintain a visible, proactive presence during night hours, including conducting surveillance rounds.
- Lead or assist with emergency evacuations, clearly communicating procedures to students.
8. **Administration, Reporting & Communication**
- Keep accurate records on student movement, room conditions, disciplinary cases, and maintenance issues.
- Submit regular updates to the Residence Manager, highlighting key incidents, curfew violations, and student feedback.
- Assist in handling appeals, fines, and complaints.
- Attend team meetings, share updates, and follow through on assigned actions.
- Ensure proper shift handovers by documenting unresolved issues and active cases.
**Benefits**:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
- On call
- Rotational shift
- Weekend jobs
Work Location: In person
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