Ocean Freight Customer Service Coodinator

2 weeks ago

Bayan Lepas, Malaysia KINTETSU WORLD EXPRESS Full time

We are looking for a dedicated **Customer Service** to manage and support shipment arrangements from booking to delivery. The role involves handling customer inquiries, coordinating with internal teams and external vendors, and ensuring timely and accurate documentation and billing.

**Key Responsibilities**:

- Handle customer bookings and coordinate with co-loaders/liners
- Monitor shipment costs and escalate pricing issues
- Arrange cargo pickups and customs declarations
- Prepare shipping documents (e.g., BL, SI) and pre-alerts
- Ensure timely billing, cost input, and invoice generation
- Communicate with customers, vendors, and sales teams to resolve shipment issues
- Maintain regular updates and reports on shipment progress
- Support customer service improvement and internal reporting
- Attend training and support ad-hoc tasks

**Requirements**:

- Minimumly Diploma in any field
- 2-3 years experience in logistics, freight forwarding, or customer service preferred
- Strong communication and coordination skills
- Proficient in documentation and shipment processes
- Familiarity with UFS system is an advantage

**Job Types**: Full-time, Permanent, Contract
Contract length: 12 months

Pay: RM2,000.00 - RM2,800.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- Weekend jobs

Supplemental Pay:

- Overtime pay
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Service: 1 year (required)

Work Location: In person

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