Customer Service Assistant

2 weeks ago

Petaling Jaya, Malaysia Maica Corporation Sdn Bhd Full time

OVERALL SCOPE OF WORK

A IHSS representative supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for customers and they help ensure that customers are satisfied with products, services, and information.

DUTIES AND RESPONSIBILITIES
- Use telephones to reach out to customers and verify account information/orders
- Greet customers warmly and ascertain problem or reason for calling.Take in Cancellations orders or upgrade orders or changes of orders.
- Assist with placement of orders, refunds, or exchanges.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Answer questions about warranties or terms of sale. Act as the company information center/ambassador of MAICA.
- Suggest solutions when a product malfunction
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services/sample/presentation/.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Handle changes in policies or renewals/follow the department SOP.

**REQUIREMENTS**:

- Academic Qualification: SPM onwards
- Skills/Traits: Active in listening, Adaptability. Attentiveness. Conflict resolution. Creativity, Decision-making, Dependability, Effective communication.
- Experience: non experience and with working experience acceptable
- Competency: Competencies measured include Building Relationships with Customers and Coworkers, Demonstrating Customer Focus, Resolving Conflicts and Meeting Customer Needs, Working Well with Teams, and Helping Customers Understand Information.

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave

Schedule:

- Monday to Friday

Supplemental Pay:

- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Malaysian Special Skills Certificate (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

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