Customer Service Assistant

1 week ago

Petaling Jaya, Malaysia Primer Kenrich Sdn Bhd Full time

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We are seeking a skilled and dedicated Customer Service Assistant to join our dynamic team. As a Customer Service Assistant, you will be responsible for providing exceptional service and support to our valued customers. This position requires strong communication skills, a passion for fashion, and a commitment to delivering an outstanding customer experience.
- **Responsibilities**:_
- Assist customers with product information, sizing, ordering, and returns/exchanges, ensuring their needs are met efficiently and effectively.
- Build and maintain strong customer relationships by demonstrating empathy, patience, and a genuine interest in providing solutions.
- Stay up-to-date with the latest fashion trends and product knowledge to provide accurate and relevant information to customers.
- Process refund requests accurately and in a timely manner, adhering to established guidelines and protocols.
- Collaborate with other departments, such as logistics, operations, marketing and etc to resolve customer issues and ensure a seamless customer experience.
- Identify opportunities for process improvements and provide feedback to enhance the overall customer service strategy.
- Handle customer complaints and escalations professionally, striving for quick resolution while maintaining the company's policies and procedures.
- Assist with administrative tasks, such as data entry, filing, and maintaining customer records.
- Contribute to a positive and collaborative team environment, supporting colleagues and promoting a customer-centric culture.
- **Requirements**:_
- Previous experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills in English. Proficiency in other languages will be an advantage.
- A genuine passion for fashion and a keen eye for trends.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Exceptional interpersonal skills with the ability to build rapport with diverse customers.
- Detail-oriented and highly organized, with the ability to multitask effectively.
- Proficient in using customer service software, databases, and other tools to provide efficient support.
- A positive attitude, resilience, and the ability to thrive in a fast-paced, ever-changing environment.
- High school diploma or equivalent. Additional education or certification in customer service is a plus.

**Job Types**: Full-time, Permanent, Contract, Fresh graduate
Contract length: 12 months

**Salary**: RM1,800.00 - RM2,300.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Willingness to travel:

- 75% (preferred)

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