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Account Manager

2 weeks ago

Kuala Lumpur, Malaysia PeopleX HR Tech Sdn Bhd Full time

**Position**: Account Manager
- **Working Mode** : Remote

We are seeking an Account Manager to join our Account Management team, with a focus on building strong client relationships, driving revenue growth, and ensuring the successful delivery of our products and services.

**JOB RESPONSIBILITY**:

- Manage client accounts by coordinating with clients and operations teams to ensure SLAs are met.
- Develop initiatives to enhance customer satisfaction and retention. - Monitor daily activities of your accounts to ensure KPIs are achieved.
- Identify new opportunities and client requirements to assist the product team in developing new products and services.
- Plan and present reports on account progress, goals, and quarterly initiatives to share with team members and stakeholders.
- Increase client profitability.
- Schedule regular service meetings and calls with clients to understand and scope their future business plans.
- Handle client escalations as needed.
- Create work orders for clients regarding value-added service items.
- Maintain high-touch relationship management.

**JOB REQUIREMENT**:

- Minimum of a Bachelor’s degree in Business or Commerce.
- Relevant experience in Logistics, Supply Chain Management, Ecommerce, Order Fulfillment, or 3PL Account Management is essential.
- Fluent to native level of English proficiency.
- Analytical skills with some sales experience.
- Familiarity with Google Business Apps, Helpscout, Asana, and Slack is a significant advantage.

**PREFERRED SKILLS**:

- Strongly preferred: background in key account management within supply chain management, though experience in ecommerce will also be considered.
- International mindset to effectively work with international clients, particularly from the West.
- Understanding of startup culture is crucial, with the ability to wear multiple hats and proactively find solutions.

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Professional development
- Work from home

**Experience**:

- logistics, supply chain, ecommerce: 1 year (preferred)
- working with international clients: 1 year (preferred)