Client Success Manager

4 days ago

Kuala Lumpur, Malaysia JP Caliber Full time

Client Success Manager (Hybrid)
- Own overall relationship with a portfolio of clients, which includes managing on
- boarding, implementation, client retention, up-sell and cross-sell, and high levels of customer satisfaction
- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services to the client
- Liaise with different internal stakeholders - Sales, Customer Support, Merchant and Development teams
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data while looking for ways to build on currently established practices
- Understand the business landscape as well as clients to bring new approaches and ideas utilising our platform

**Requirements**:

- You are pro-active. You have a “can-do” attitude. You take ownership of the tasks and clients assigned to you
- You have at least 6-8 year(s) experience in account/client management roles
- You have excellent sales experience and customer service skills
- You have excellent negotiation and consultative sales skills
- You are a creative thinker with exceptional attention to detail and a problem-solver
- You have at least a Bachelor degree in business administration, mass communication, social sciences or similar relevant field
- Proficiency in MS Office, especially in using Excel & PowerPoint
- Temporary Location: Remote (MY); Permanent Location: Kuala Lumpur
- Proficiency in any South East Asian languages would be added advantage.

**Job Types**: Full-time, Permanent

**Salary**: Up to RM9,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Experience**:

- Account management: 5 years (preferred)
- Client management: 5 years (required)

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