Manager, OTC

1 week ago

Kuala Lumpur, Malaysia SINERGIA TALENTS SDN BHD Full time

**Purpose of the role**:

- **Account Receivable Billing and Receipting**:_
- Ensuring quality in terms of accuracy and completeness on billing and receipting transactions processed.
- Ensuring billing and receipting transactions are processed within agreed timelines in accordance with SLAs.
- Oversee month end OTC process to ensure timely completion of closing and reporting.
- Manage and monitor billing process, customer related receipts, providing accurate and timely management information and reconciliations as required
- **Collection**:_
- Lead collection of debt and follow up on debtor performance issues while working with relevant teams in resolving disputes and developing collection strategies
- Monitor and track customer overdue positions to manage risks
- Organise monthly review meetings with the Opco representatives to ensure appropriate action taken on overdue accounts
- Resolve customer queries or further escalate to the relevant parties
- **Continuous Improvements**:_
- Implement best practices and proactively identify, propose and implement continuous improvement opportunities in existing processes within the team
- **Leadership and People**:_
- Perform people management responsibilities, which include planning & assigning tasks, and team performance appraisal, coaching & development
- **Others**:_
- Assist in planning and managing transition activities with the Project Team
- Assist in other functional areas when needed.

**Qualifications**:

- A Bachelor's Degree in Finance, Accounting or related field, professional qualification (ACCA/CPA/MIA etc.) is preferred
- Minimum of 10 years of relevant experience
- Minimum of 5 years of supervisory experience
- Having shared service center experience is an added advantage
- Experience in project management is an added advantage

**Role Specific Skills**:

- Fluent written and spoken English
- Strong interpersonal and people management skills
- Collaborative
- Assertive
- Problem solving
- Leadership, People Management and Project Management skills would be an advantage
- Proactive - Time management, Business Acumen and Manage Customer Expectation
- Attention to Detail & Ability to maintain high level of accuracy
- Ability to handle high volume task and able to adapt complex work environment
- Excel skills mandatory
- Familiar with Office 365
- Willing to travel overseas if required
- Basic knowledge of fundamental accounting concepts, practices, and procedures
- Good Communication Skill - Able to communicate effectively with OpCo and Clients.
- Knowledge of SOX Compliance norms relating to the process

**Job Types**: Full-time, Permanent

Pay: Up to RM13,000.00 per month

Schedule:

- Day shift

Willingness to travel:

- 75% (preferred)

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