IT & Facilities Help Desk Analyst

5 days ago

Kuala Lumpur, Malaysia Technology One Limited Full time

**How you’ll make a difference **

As an IT & Facilities Help Desk Analyst with TechnologyOne you will manage, support and service requests to provide a world-class, dynamic and future focused environment for our people in each office.

**What you’ll be doing **
- Providing IT and Facilities support, services and operating cycles; ensuring each interaction delivers a compelling customer experience
- Identifying improvements and recommending changes
- Executing technical changes to systems and physical environment
- Managing IT, WHS, security & privacy incidents and issues on a timely basis with appropriate incident reporting, supporting the identification and resolution of root causes to minimise future occurrences
- Be the point of contact for the TechnologyOne Facilities & IT teams regarding the regional office.
- Ensure all new starters in region are on boarded correctly with relevant system access, IT, equipment and information.
- Meeting service level targets, and ensuring timely, suitable and adequate stakeholder communications in all activities
- Building strong working relationships with suppliers and key stakeholders
- Ensuring thorough investigation and execution of activities prior to referring to resolver groups or vendors
- Keeping up to date with the latest trends, and developing plans to evolve the IT and physical environment to improve workplace efficiency and employee engagement

**Your Talents **
- Experience in an in-person, virtual and over-the-phone customer service focused role, keeping calm and considered under pressure while delivering outcomes
- English proficiency equivalent to International English Language Testing System (IELTS) Band 7 or above (formal certification not required)
- A fast-learner and self-starter, someone who has the stamina and can hit the ground running in our fast-changing, dynamic environment
- Having a positive, can-do attitude and being a team player
- Having attention to detail, taking pride in driving quality outcomes efficiently even with competing priorities

**Who we are **

TechnologyOne (ASX:TNE) is Australia's largest enterprise software company and one of Australia's top 100 ASX-listed companies, with offices across six countries. We create solutions that transform business and make life simple for our customers. We do this by providing powerful, deeply integrated enterprise software that is incredibly easy to use. Over 1,000 leading corporations, government departments and statutory authorities are powered by our software.

We pride ourselves on providing our people with earned recognition through career progression, competitive salaries and a supportive environment. We double in size approximately every 5 years so career opportunities abound. Everything is about to change. Are you ready?

We value creativity, innovation and people with an entrepreneurial spirit. See us in action at Hackday
- Applicants must have the right to work permanently in Malaysia

  • IT help Desk

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Brainhunters Full time

    IT Help Desk / IT Support ExecutiveWe are looking for a motivated IT Help Desk professional to provide technical support and ensure smooth IT operations.Responsibilities:Provide first-level technical support to end users (hardware, software, network issues)Respond to support tickets, calls, and emails in a timely mannerInstall, configure, and troubleshoot...

  • Service Desk Analyst

    3 days ago

    Kuala Lumpur, Malaysia POWER IT SERVICES Full time

    **Job Title**: Service Desk Analyst (English + Mandarin) **Location**:Kuala Lumpur, Malaysia **Experience**:3 to 8 Yrs **Desired Competencies (Technical/Behavioral Competency)** **Must-Have** - Strong English & Mandarin Communication and inter-personal skills. - Should have good experience in troubleshooting hardware issues for both desktops and laptops. -...

  • IT Service Desk Analyst

    1 week ago

    Greater Kuala Lumpur, Malaysia UST Malaysia Full time

    UST Global is Looking for Service desk Analyst or SME- KL Location.Experience: 1 to 3 YearsWork Location: KLNote: Must be ready to work in rotational days and Work from office.Service Desk AnalystWhat you'll do· Be the first point of contact for our internal customers – by answering their questions, listening to what's gone wrong for them, and improving...

  • Tier 1 Help Desk

    5 days ago

    Kuala Lumpur, Malaysia Asgard Resources Sdn Bhd Full time

    Are you a help desk professional looking to broaden your experience to an international level? I'm hiring vibrant, energetic help desk professionals for a global technology company! You'll be: - Prioritising customer needs and ensure timely issue resolution within SLA - Providing system admin support and expert product knowledge to internal and external...

  • Tier 2 Help Desk

    5 days ago

    Kuala Lumpur, Malaysia Asgard Resources Sdn Bhd Full time

    Are you a help desk professional looking to broaden your experience to an international level? I'm hiring vibrant, energetic help desk professionals for a global technology company! You'll be: - Identifying, resolving or managing system issues, escalating as needed. - Troubleshooting platform issues raised by clients, escalating complex issues to the next...

  • IT Service Desk Analyst

    1 day ago

    Kuala Lumpur, Malaysia Kamlax Global Technologies SDN BHD Full time

    Job Title: IT Service Desk Analyst **Job Type**: 12 Months, Extendable Job Location: Kuala Lumpur **Job Description**: Responsible for the execution and delivery of IT Helpdesk services, project delivery and end user service excellence. Ensure reported cases are properly closed and meet the SLA between IT and business. Attend tickets on ID/Access...

  • Help Desk Representative

    2 weeks ago

    Kuala Lumpur, Malaysia NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. TITLE: Help Desk Representative (II) GRADE: 7 Position Summary & Key Areas of...

  • IT Service Desk Analyst

    1 week ago

    Kuala Lumpur, Malaysia Diksha Technologies Full time

    **Hiring IT Service Desk Analyst** **Work Model: Work From Office** **Job Location:Kuala Lumpur** **QUALIFICATIONS / EXPERIENCE** - Degree or Diploma from Information Technology or equivalent discipline. - At least 2 - 3 years previous experience in a similar IT Service Desk role. - Experience with SaaS ITSM Suite of tools such as ServiceNow. - Proficient...

  • Service Desk Analyst Mandarin Speaker

    1 week ago

    Kuala Lumpur, Malaysia Wipro Limited Full time

    Service Desk Analyst-Mandarin Speaker Service Desk Analysts are information technology (IT) professionals who provide technical support to users. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates. **Work...

  • Service Desk Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

    **The Position**: This role provides the second-level contact and conveys resolutions or facilitates resolutions to end-user and customer issues, and properly escalates unresolved queries to the next level of support where necessary. The Service Desk Analyst will be cross-trained on all aspects of delivery on technology solutions. **Responsibilities**: -...