Tier 1 Help Desk

Are you a help desk professional looking to broaden your experience to an international level? I'm hiring vibrant, energetic help desk professionals for a global technology company! You'll be: - Identifying, resolving or managing system issues, escalating as needed. - Troubleshooting platform issues raised by clients, escalating complex issues to the next...

IT Help Desk / IT Support ExecutiveWe are looking for a motivated IT Help Desk professional to provide technical support and ensure smooth IT operations.Responsibilities:Provide first-level technical support to end users (hardware, software, network issues)Respond to support tickets, calls, and emails in a timely mannerInstall, configure, and troubleshoot...

**The Position**: This role provides the first-level contact and conveys resolutions or facilitates resolutions to end-user and customer issues, and properly escalates unresolved queries to the next level of support where necessary. The Tier 1 Service Desk Specialist will be cross-trained on all aspects of delivery on pharmaceutical technology solutions to...

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. TITLE: Help Desk Representative (II) GRADE: 7 Position Summary & Key Areas of...

This role provides the second-level contact and conveys resolutions or facilitates resolutions to end-user and customer issues, and properly escalates unresolved queries to the next level of support where necessary. The Tier 2 Service Desk Analyst will be cross-trained on all aspects of delivery on technology solutions. The Role **Job...

Job Description: - The Service Desk provides a single point of contact for all IT related problem and enquiries. - Service Desk takes responsibility of the total end to end management of all calls (from the initial contact, until the call is closed) and provides End to End Tier 1 Incident Management support for all Prudential infrastructure related problem...

Job Responsibilities - Fast paced environment - Record all calls from end-users and project members via official channels - Facilitate all communication (inbound and outbound), system related messages, user satisfaction surveys, user enquiries and status calls - Provide system support and resolve first tier calls - Maintain system access control - Record and...

They also work closely with other IT department personnel to aid on tasks that are outside the scope of their knowledge or expertise. - The Service Desk provides a single point of contact for all IT-related problems and inquiries. - Service Desk takes responsibility of the total end-to-end management of all calls (from the initial contact, until the call is...

JOB PURPOSE:Receive and resolve Tier 1 queries from BUs/SUs and external vendors. Escalate the matter to Tier 2 if necessary and follow through to resolution.Timely assign, monitor and report service requests status. If necessary, escalate unresolved service requests that are exceeding SLAProvide support for analysis and CI initiativesPRINCIPAL...

**The Position**: This role provides the second-level contact and conveys resolutions or facilitates resolutions to end-user and customer issues, and properly escalates unresolved queries to the next level of support where necessary. The Service Desk Analyst will be cross-trained on all aspects of delivery on technology solutions. **Responsibilities**: -...