Post Sales Team Lead

4 days ago

Petaling Jaya, Malaysia Super Hero Family Enterprice Full time

Roles & Responsibilities
- Lead, mentor, and coach a team specializing in various areas, including network infrastructure, system infrastructure, virtualization technologies, backup systems, migration, and hyper-converged technologies.
- Oversee the planning, execution, and delivery projects that may involve multiple technology domains or complex environment.
- Collaborate with cross-functional teams to define project objectives, scope, and requirements.
- Develop and implement best practices, standards, and processes to optimize project delivery and quality.
- Provide technical expertise and guidance to team members as needed.
- Monitor project progress, and timelines, and proactively address or mitigate any issues or potential risks.
- Act as the main point of contact for clients and stakeholders, ensuring effective communication and project updates if needed.
- Identify team members' skill gaps and development needs then create professional development plans for team members.
- Encourage and support ongoing learning and certification opportunities to foster a culture of knowledge sharing within the team.
- Collaborate with sales and business development teams to identify opportunities for upselling and expanding services.
- Stay up-to-date with industry trends, emerging technologies, and best practices to drive innovation within the team.
- Assisting manager to set clear team objectives, performance goals, and KPIs

**Requirements**:

- Bachelor's degree in a related field or equivalent work experience.
- Proven experience leading technical teams, preferably in a similar industry for at least 3 years.
- Strong technical knowledge in network, server, storage, migration, virtualization, and backup solutions.
- Excellent project management and organizational skills.
- Exceptional communication and interpersonal skills.
- Ability to work collaboratively in a fast-paced, team-oriented environment.
- Strong problem-solving and decision-making abilities.
- Relevant certifications (e.g., Cisco, VMware, Microsoft, etc.) are a plus.
- Familiarity with ITIL or other IT service management frameworks is a plus.

**Job Type**: Permanent

**Salary**: RM8,000.00 - RM13,000.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

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