Live Chat and Email Support

2 days ago


Remote, Malaysia Trinity Workforce Solution (M) Sdn Bhd Full time

**Fully Remotely / WFH**_
- **Working days / Hours : 24/7 Shift : Monday - Sunday (5 Days Work 2 Days Off)**_
- **8.00am - 6.00pm**_
- **1.00pm - 11.00pm**_
- **10.00pm - 8.00am**_
- **Salary : RM 3,000 - RM 4,500**_

**Job description**:

- Provide products information to customer.
- Gather customer feedback & provide suggestions on improving customer service process & experience to superior.
- Maintain positive, responsible, empathetic and professional attitude to manage customer satisfaction.
- To follow the standard telephone scripts provided during dunning

**Requirements**:

- SPM level & above, trilingual in **English and Chinese (verbal, written & read).**
- Minimum 1 years working experiences in any customer service role.
- Basic computer skill: Gsuite. Microsoft.
- Own PC/Laptop with spec 8GB RAM above & I5 Core or AMD Ryzen 5 above with 80mbps internet speed for work.

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Parental leave
- Work from home

Application Question(s):

- Are you able to read and write in Mandarin?
- Are you willing to work on 24/7 rotation shift?
- When is your availability date to join?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Work Location: Remote



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