Live Chat and Email Support
2 days ago
**Fully Remotely / WFH**_
- **Working days / Hours : 24/7 Shift : Monday - Sunday (5 Days Work 2 Days Off)**_
- **8.00am - 6.00pm**_
- **1.00pm - 11.00pm**_
- **10.00pm - 8.00am**_
- **Salary : RM 3,000 - RM 4,500**_
**Job description**:
- Provide products information to customer.
- Gather customer feedback & provide suggestions on improving customer service process & experience to superior.
- Maintain positive, responsible, empathetic and professional attitude to manage customer satisfaction.
- To follow the standard telephone scripts provided during dunning
**Requirements**:
- SPM level & above, trilingual in **English and Chinese (verbal, written & read).**
- Minimum 1 years working experiences in any customer service role.
- Basic computer skill: Gsuite. Microsoft.
- Own PC/Laptop with spec 8GB RAM above & I5 Core or AMD Ryzen 5 above with 80mbps internet speed for work.
**Job Types**: Full-time, Permanent
Pay: RM3,000.00 - RM4,500.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Maternity leave
- Parental leave
- Work from home
Application Question(s):
- Are you able to read and write in Mandarin?
- Are you willing to work on 24/7 rotation shift?
- When is your availability date to join?
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Mandarin (preferred)
Work Location: Remote
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