Customer Support

7 days ago

Global Remote, Malaysia ModSquad Full time
We Could Use Someone Like You in Our Crew.

Are you a customer service pro with the skills to manage inquiries across multiple platforms? We're looking for a dedicated and customer-focused superstar fluent in Mandarin to join our team of Customer Ticket, Phone, & Chat Support Mods

In this dynamic role, you'll be the friendly voice, the helpful text, and the problem-solving expert, connecting with customers via phone, chat, and our ticketing system.

Your mission? To deliver top-tier support, ensure every interaction leaves a positive impression, and maintain high levels of customer satisfaction. If you're passionate about making a difference, this role is for you

Commitment:
10 hours per week
9 months

Operation Hours:

Friday: 6:00am - 8:00am and 4:00pm - 10:00pm  PT
Sat-Monday: 6:00am - 10:00 pm PT

Hourly Rate:
To be discussed in the interview phase

Orientation Begins:
TBD

Language:
Mandarin/English

What We Are Looking For:

Fluent in Mandarin/English

  • Experienced in Calls, Chats and emails.

  • Friendly and understanding

  • Good at explaining technical jargon in layman's terms

  • Very strong critical thinking skills

  • Good communication skills and being collaborative

  • Good culture fit and attitude

  • There's a tight knit team of agents in HQ who the mods should fit in well with

***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren't at liberty to talk about. We support over 50 languages in more than 90 countries. We're primarily a remote company so you've already seen our/your office. If you want to work with great people on cool projects for amazing brands, you've come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.

  • Customer Support

    2 weeks ago

    Global Remote, Malaysia ModSquad Full time $15,000 - $30,000 per year

    We Could Use Someone Like You in Our Crew.Are you a customer service pro with the skills to manage inquiries across multiple platforms? We're looking for a dedicated and customer-focused superstar fluent in Mandarin to join our team of Customer Ticket, Phone, & Chat Support ModsIn this dynamic role, you'll be the friendly voice, the helpful text, and the...

  • Operations Manager

    1 day ago

    Remote, Malaysia Sirius Support Full time

    **Service Delivery Operations Manager (Remote - US Hours)** **About Sirius Support** Sirius Support is a fully remote outsourcing organization helping companies worldwide deliver exceptional, scalable customer experiences. We combine the best of human talent with AI-enabled tools to provide flexible support models that adapt to our clients’ evolving...

  • Recruiter

    1 day ago

    Remote, Malaysia Sirius Support Full time

    **About the Role** **Key Responsibilities** **Sourcing & Screening** - Conduct initial screening and skills-based assessments. **Assessment Support** - Run standardized tests (language, technical, situational). **Market Intelligence** - Contribute insights to quarterly regional reports. **Requirements**: - **Experience**: 2-4 years in recruitment,...

  • Sales Development Representative New

    1 day ago

    Remote, Malaysia Ada Support Full time

    Remote - Malaysia **About Us**: Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love-instant, proactive, personalized, and effortless. Ada is an AI...

  • Customer Support Associate

    1 day ago

    Remote, Malaysia Superorder Full time

    **About Superorder**: Superorder works with more than a thousand restaurants in 150+ cities offering virtual restaurants, order management, AI websites, and operational & financial management. To date it has processed more than 1.5M+ orders across the country. Founded in 2019, Superorder provides an all-in-one software platform that simplifies the way...

  • Customer Support Agent

    1 week ago

    Remote, Malaysia GNM Salon Apparel Full time

    **ABOUT US**: We are a fast-growing E-Commerce brand with many opportunities, looking to bring on the best in class **Customer Support Representatives**! *** HOW TO APPLY** **PERKS & BENEFITS**: - Salary - $3-$4USD/hr - Paid Time Off! - Health and dental insurance - Performance and recognition incentives - Holiday Bonus! - Work from home! - We're growing...

  • Customer Support Agent

    1 week ago

    Remote, Malaysia GNM Salon Apparel Full time

    **ABOUT US**: Join our rapidly expanding E-Commerce brand, teeming with exciting opportunities! We're on the lookout for top-tier** Customer Support Agent** to join our stellar team. **HOW TO APPLY** **PERKS & BENEFITS**: - Salary - $3-$4USD/hr - Health and dental insurance - Paid Time Off! - Holiday Bonus! - Recognition and performance incentives - Work...

  • IT Customer Support

    3 days ago

    Remote, Malaysia 1840 & Company Full time

    **Job Overview**: **Salary in Malaysian Ringgit: MYR 23 - MYR 33 per hour** **Work Schedule: 9 am to 5:30 pm Monday to Friday Sydney Australia time** **Responsibilities**: - Provide exceptional customer support for technical issues related to WordPress, WooCommerce, and other digital platforms. - Engage actively with clients through various communication...

  • Customer Support Intern

    1 day ago

    Remote, Malaysia Airda Group Full time

    **Are you a growth-oriented team player who wants to create a meaningful impact?** If so, join our team! **Airda Group** is a fast-growing startup with customers in Malaysia and Singapore and ambitions to expand globally. Our mission is to discover and empower the true nature of businesses that progress humanity forward. We build life-changing eCommerce...

  • Customer Support Specialist

    3 days ago

    Remote, Malaysia Akamai Full time

    **Do you enjoy working with customers to solve complex technical problems?** **Would you like to collaborate with teams to deliver world-class customer service?** **Join our award-winning Customer Support team** Customer Support Specialists are problem solvers at heart and dedicated to providing effortless customer experiences. They expertly troubleshoot,...