Team Leader

1 week ago

Ara Damansara, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

Come and join our client's team now

What you can expect from them:

- Our location is nearby shopping malls and housing area
- Fun and exciting staff activities every month
- There is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc) as our client hires from across the globe.
- To ensure desired customer delight by providing satisfactory response to

customer interaction.
- Manage Customer Interactions through Inbound & out bound voice contact

through his/her team for the various services.
- Evolve more effective work process for improving customer interactions.
- Constantly monitor & review performance metrics for achievement of objective.
- Contribute inputs towards sales & marketing plans.
- To interface with respective work centre for resolution of complaints.
- Manage resolution of billing queries /Issues.
- To track & ensure closure of complaints.
- To effectively manage Contact Centre operations for constant performance achievements.
- Identify relevant training needs of agents & ensure effective implementation.
- Effectively manage shift operations.
- Interface with IT/HR/ Training/Quality.
- Collate data & generate MIS report.

**Job Requirements**

**ATTITUDE**
- Positive
- Customer-centric
- Fast paced and prompt
- Achievement oriented
- Energetic and Enthusiastic
- Dressing appropriately

**SKILLS**
- Spoken Communication skills
- English Language skills
- Proficient in MS Office & Computer skills
- Probing skills
- Analytical skills
- Influencing skills
- Interpersonal skills
- Leadership qualities
- Problem Solving skills
- Counselling skills

**KNOWLEDGE**
- Qualification: Graduate
- Experience: 3-5 Years experience. The incumbent should have experience in the

field of customer service (call centre exposure must)

**Salary**: Up to RM12,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

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