Manager, Business Intelligence

**Job Summary**

**General responsibilities**
- Continuously design, collect and analyze relevant information to provide business/client/customer actionable insights and direction.
- Merge multiple data sources internally/externally to ensure consistency in business advisory.
- Determine and establish customer/client maturity and develop suitable models to deliver against their needs.
- Continuously automate the business and make it more efficient and effective through systems, reporting and process improvement.
- Manage centralized business intelligence and technology structure to support internal departments as well as clients.
- Implement Regional and Global Business Intelligence and technology strategy into the country and clients.
- Engage with client to establish and drive co-jointed business intelligence strategies.
- Manage all Business Intelligence, technology and systems implementation and deliverables across all business units.
- Implement and maintain relevant tools to service the market.
- Being the custodian for all internal data, reporting, and visualization.
- Manage all projects from scoping to delivery.
- Manage all internal and external stakeholders from gathering needs to scope to deliver against time and costs and manage all expectations and needs.
- Align with all internal management/stakeholders on new processes, procedures, systems, tools efficiency and effectiveness and implement these to make the business better.
- Ensure effective problem resolution within agreed timelines with all stakeholders.
- Conduct business intelligence and technology risk assessments and mitigate against identified aspects.
- Ensure compliance of policies and procedures.
- Support the business through data analysis to identify areas for revenue / profit enhancement.
- Support the business to be more profitable through automation or identifying new ways of working or more effective tools for labor redistribution.
- Prepare and conduct client monthly and quarterly business review and align with client and operational teams on actions and way forward.
- Develop and implement client specific strategic and tactical business plans/objectives. Translate client integrated data sources to actionable insights.
- Develop and maintain good working relationships with other IT sub-departments, internal departments and clients.
- Coordinate all user queries, resolve issues in collaboration with relevant departments and providers - and follow the appropriate escalation process where required.
- Collaborate with Smollan business partners in various regions to benchmark business intelligence best practices.

**Leadership responsibilities**
- Lead and manage the Business Intelligence team across multiple areas of responsibility.
- Build and maintain sustainable strategic vendor relationships and strategic cross-business relationships.
- Support diversity and an inclusive culture, where people feel safe and empowered.
- Create and encourage a delivery-focused organization.
- Drive Smollan values and culture in the organization.
- Drive and manage the assigned portfolio/function and achieve teaM/Function goals, ensure goals are well-defined and clearly communicated.
- Drive and manage continuous learning and development of the team in functional areas and Smollan values including self-learning and improvements.

**Job requirements**
- Demonstrate advance knowledge with trends and new developments in the industry, possess client/customer management skill and professional expertise.
- Strong ability to analyze business challenges and provide appropriate solutions, good in problem solving and results driven.
- Excellent proficiency in office productivity tools (e.g. Power BI, Excel, Word, and PowerPoint)
- Fluent in English (written and spoken)
- Key competencies: Detail orientation, Data analytics and Insight (Advanced), People management (Advanced), Project management (Advanced), Stakeholder/client management (Advanced), Technical system/coding (Basic with strong conceptual ability).
- Ability to work with diverse cultures and multiple people levels.
- Strong communication and influencing skills with diplomacy in communicating intended messages in a manner that is respectful and positively received.
- Strong interpersonal skills.
- At least 5 years of working experience in the related field is required for this position.

Pay: RM9,000.00 - RM11,000.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Dental insurance
- Flexible schedule
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Attendance bonus
- Performance bonus
- Retention bonus
- Signing bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Power BI, Excel, Word, and PowerPoint: 5 years (required)
- Data analytics: 5 years (required)
- Project man