IT Application Manager – Business Intelligence

ROLES & RESPONSIBILITIES:

• Serve as the regional owner acting as the
  IT SPOC
  (single point of contact) and
  SME
  (subject matter expert) for
  Business Intelligence (BI)
  , covering
  data warehouse
  ,
  reports
  ,
  dashboards
  , and
  ETL integrations
  across the Southeast Asia (SEA) region.

• Lead all
  BI-related projects
  and enhancement initiatives by working closely with vendor partners to ensure successful project delivery.

• Lead and manage
  vendor partners to support and maintain the full spectrum of BI in a BAU environment, ensuring system stability and performance.

• Act as the owner of the regional
  BI and analytics
  (
  Power BI
  ) landscape, covering
  BI-related IT infrastructure
  ,
  solutions
  ,
  governance processes
  , and
  documentation
  .

• Be accountable for all aspects of BI—from new initiatives, project delivery, to issue resolution and support/maintenance—by leading, managing, and collaborating closely with delivery and support vendors.

• Responsible for managing
  automation scripts
  developed using
  RPA
  and
  Power Automate
  , ensuring proper maintenance and suppor
  t
  with assistance from vendors.

• Comply with the Asahi SEA IT Project Management methodology for delivering new projects/initiatives and adhere to the Asahi SEA ITSM framework for all support and maintenance activities.

• Track and manage BI projects, change requests, and issues through the governance model to safeguard timely delivery according to agreed SLAs.

• Maintain and support the
  enterprise-wide data warehouse
  and
  BI reports
  by ensuring
  end-to-end BI solutions
  remain in optimal condition, providing timely and accurate information to stakeholders.

• Provide periodic and timely status updates to stakeholders and conduct regular service reviews with support vendors to ensure alignment and continuous improvement.

• Collaborate closely with internal and external stakeholders (e.g., vendors, business users, internal IT teams) to drive and influence decision-making, delivery, and issue resolution.

• Proactively identify and lead improvement opportunities—whether in processes, solutions, or governance—and propose effective improvement plans.

• Lead, drive, and work closely with multi-disciplinary IT teams and business stakeholders to complete projects, changes, and issue resolutions, covering requirement analysis, design, build, testing, deployment, and support.

• Manage and address escalations and conflicts efficiently, coordinating them through the appropriate escalation channels when needed.

• Lead, drive, and manage the delivery of projects/initiatives, enhancements, and issue resolutions to successful and satisfactory completion and closure.

• Proactively learn and stay updated on rapid technology changes, developing in-depth knowledge in areas of assigned responsibilities.

• Advocate for BI solutions across the business to encourage adoption and increase user engagement.

REQUIREMENTS:

• Bachelor's degree in IT, Computer Science,
  Engineering, or a related field, or equivalent professional experience.
• Minimum
  10+ years of experience in BI / data warehouse design, including data modeling and data mining.
• Proven track record in delivering, managing, and/or supporting mid-sized and moderately complex end-to-end BI solutions and landscapes.
• Hands-on and functional experience in implementing Power BI, with knowledge of other BI technologies considered advantageous (e.g., SAP BI/BO, Data Lake, Tableau, etc.).
• Demonstrated experience and expertise in database management, including: S
  QL Server, SQL queries, SQL Server Reporting Services (SSRS), SQL Server Integration Services (SSIS), ETL scripting and processes (Extract, Transform, Load).
• Good knowledge and understanding of Big Data concepts, data visualization, and data/API layers.
• Demonstrated business domain knowledge in at least one of the following areas: Finance, Order to Cash, Supply Chain, or other relevant domains.
• Fluency in written and spoken English.
• Advantageous: experience and knowledge in automation tools (e.g., RPA, Power Automate).
• Advantageous: industry experience and knowledge in the fast-moving consumer goods (FMCG) sector.

Desirable Soft Skills:

• Self-motivated with the ability to work independently and take initiative.
• Strong leadership and influencing capabilities to guide teams and stakeholders effectively.
• Excellent communication and interpersonal skills for clear collaboration across all levels.
• Passionate about learning and driven to excel, consistently achieving results.
• Strong conflict management and problem-solving skills, able to navigate challenging situations.
• Adaptable and resilient, able to work effectively under high workloads and in fast-moving environments.
• Confident and assertive, not afraid to speak up and advocate for what benefits the organization overall.