Technical Customer Support, I

2 days ago


Penang, Malaysia Zebra Technologies Full time

**Remote Work: No**

**Overview**:
At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

**Responsibilities**:

- Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
- Diffuses upset customers
- Fully documents customer interactions in real-time
- Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments
- Identifies and escalates complex problems under direct supervision
- Works on a limited variety of problems of limited scope using defined procedures and practices
- Collaborates with fellow technicians and supervisor to solve problems
- Familiarizes self with new technologies, products and platforms

**Qualifications**:

- Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred
- 1-3 years demonstrated working experience required
- Basic computer literacy with a working knowledge of the Microsoft Office Package
- Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers
- Demonstrates strong customer service and communication skills



  • Penang, Malaysia Zebra Technologies Full time

    **Remote Work: No** **Overview**: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard, valued,...


  • Penang, Malaysia Zebra Technologies (M) Sdn Bhd Full time 90,000 - 120,000 per year

    Resolves problems with customers via telephone, email or chat sessions using full technical productknowledge and interpersonal skills. Troubleshoots and addresses highly complex issues as escalated bythe team. Supports the effective operation of the Technical Support Team.ResponsibilitiesCommunicates varied technical solutions to customers via multiple...


  • Penang Island, Penang, Malaysia NI Malaysia Sdn Bhd Full time 40,000 - 48,000 per year

    In This Role, Your Responsibilities Will Be:Creates and routes technical issues for all customersHandle inbound technical support requests (Phone, Email, Web).Validates customer entitlements and approves exceptions for unentitled customers.Dispatch out-of-TSR scope technical issues to the appropriate support group.Create and manage customer data records...


  • Penang, Malaysia Infineon Technologies Full time

    I n your new role you will: D - aily planning business and local planning (demand, effort planning, capacities,) B - i-portal KPI monitors tracking, Penang RPT lab efficiency charts B - udget planning: Investments/depreciation, support to determine budget S - upport to determine local productivity increase, corridor allocation C - reation and/or maintenance...


  • Penang, Malaysia Magic-ray Technology Full time 60,000 - 80,000 per year

    Responsibilities:1.Proactively learning about products and technology from the headquarter, understanding end customers' requirements, and being capable of conducting comparisons and effectively approaching customers to provide value-added solutions.Participate in exhibitions and conduct technical presentations for customers and distributors.Participate in...


  • Penang, Malaysia Motorola Solutions Full time 40,000 - 80,000 per year

    Company Overview​At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination...


  • Mukim (Bukit Relau), Penang, Malaysia Tecomet, Inc Full time 40,000 - 60,000 per year

    Position SummaryTheIT Technical Support Analystprovide technical support and assistance to customers, whether on the phone, via remote app, or in person. Their primary responsibility is to ensure a user's overall satisfaction. This person will ensure computer related functions within the company are operating on a 24-hour basis, to provide adequate training...

  • Accountant I

    2 weeks ago


    Penang, Malaysia Jabil Circuit Full time

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise...


  • Penang, Malaysia Infineon Technologies Full time

    I n your new role you will: D - aily planning business and local planning (demand, effort planning, capacities) B - i-portal KPI monitors tracking, Penang RPT lab efficiency charts B - udget planning: Investments/depreciation, support to determine budget S - upport to determine local productivity increase, corridor allocation C - reation and/or maintenance...


  • Penang, Malaysia TP Full time 40,000 - 60,000 per year

    About the RoleWe are looking for a proactive and customer-focusedTechnical Support Specialistto join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.Key ResponsibilitiesProvide first-line support to...