Billing Management Specialist

**Billing Management Specialist**

Responsible for project delivery of next generation Product Catalogue (EPC/PDC) for celcomdigi. Drive product simplification and rationalisation SI partners in design product catalogue structure along with 3rd party platform integration. Enhance and simplify configuration process and efforts and enable faster time to market. Design and implement new production administration of procedures and safeguards of all Production systems. Eg. System level configuration, execute, verification and ensure operation readiness. Implement capacity management guidelines for product configurations.

**Nature of Job**:
Contract

**Duration (months)**:
12 months

**Division / Department**:
Technology Division / IT Dev Ops

**Location**:
D’house - Lot 10, Subang Hi Tech, Shah Alam

**Will report to**:
Development - Technical Manager

**You are**:

- Able to establish strategic partnership with vendor.
- Able to drive delivery with SI Partners and Stakeholders.
- A technical expert of product information, having a deep understanding of our platform and product information workflows
- A person who like to explore new challenge, eager to learn, fast learner.
- Self movitated and self starter, able to improve and implement new process, procedures and drive process efficiency.
- An individual who constantly seek for continuous enhancement/improvement.
- Detailed, responsible, reliable, and take ownership until task are completed.
- A person have good understanding of the end to end value chain for product configuration.
- Adaptable to flexible working hours. Willing to work long hours and standby including festive and public holiday if required.
- Comply to all the company SOPP.

**Your Responsibilities**:

- Review and strategise Product Simplification and Rationalisation delivery in celcomdigi
- Platform owner of next generation product catalogue and own the delivery of it.
- Responsible to drive SI and convince stakeholders to deliver new means of product configuration.
- Work with Architect to strategise and develop roadmap for Product Catalogue in CRM and Asia Billing. Work closely with other platform owners on product roadmap, provide recommendation and advise for solution design for end to end flow. Define new user journeys for CRM/Billing product configuration flow.
- Work with Telenor group IT to drive standardisation and provice technical advisory for product catalogue related issues and directions.
- Maximise OOTB capability of CRM/Billing products.
- Review and enhance product data structure to cater for Busines Requirement or future needs
- Work hand in hand with various stakeholders (Product Development, CGTM, Enterprise Business, Finance) to realise business ambitions and goals.
- Constantly assess alternatives and effective way for project delivery.
- Perform periodic project risk assessment and develop mitigation action to ensure project on tracks.
- Adoption of TM Forum Open API and standard best practices as much as possible.
- Standby OnCall, Lead and Drive to fix production defects or bug to ensure fast recovery.
- Define SOP that includes end to end demand management and all possible changes on the production system such as any service request, new change and configuration is tested in test environment and have gone thru proper CAB approval and operationally ready before deploying in the production system.
- Guide new change configuration lead in carring out CCM activity by implementing proper quality control process and procedure as part of operation readiness and post go live stability.
- End to end capacity management is in place to monitor product growth either linear or exponential based on the market trend and product offers and develop action plans to ensure the system is capable to handle the increase in offers.

**Your Merits**:

- Minimum 3+ years working experience in the related field is required for this position
- Strong knowledge in Telco product management and life cycle(configuration, production activity, etc) related to relevant fields
- Understand and comply with the company Standard Operating Procedures & Policies
- Good communication, presentation and report writing skills
- Project management experience would be an added advantage
- For this role it is important for you to constantly have a customer mindset i.e. able to think and react in ways that will be beneficial or cause least disruption to our customers
- You have an appreciation for good service level and customer experience, whilst having the ability to anticipate and mitigate problems
- You have the mindset to ‘take the lead’ and deliver on the mandate
- Demonstrated success in creating a delivery organization using relevant tools and processes
- Good understanding of software development, project management methods and processes

**Job Types**: Full-time, Contract
Contract length: 9 months

Pay: RM3,000.00 - RM6,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Oppor