Customer Service Executive

1 week ago


Johor Bahru, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive

**Timings**:Day Shift (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Customer Service- Job Description:
- Proficiency in English Communication(Speak, Read, Write)
- Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company’s products - Proficiency in English Communication( Speak, Read, Write
- Exceeding customer expectation in terms of customer service & accurate information.
- Working in a team to achieve the required KPI elements and SLA.

Training Period : 1 month

Basic Salary (RM)

**_Bahasa Melayu+English_**: 1,900.00

**_English speaker_**: 2,100

Key Performance Indicator (KPI)
- 400

Night Shift Allowance
- 300

Overtime
- If require

Working days
- 6

Shuttle service provided
- Yes

Typing Score-Typing Speed 25, Accuracy 100%, Net Speed 25

Working Shift - 24 Hours


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